YOVONKA G. LEE
Columbia,SC
Summary
Experienced health care professional adept at working with Epic, Power MHS, Patient Diet Tracking, Vista and a few more applications. Analytical and knowledgeable specialist offers effective resolutions for current concerns and ideas for future improvements. Proactive and tenacious with adaptable nature and superior work ethic. Dedicated health care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Revenue Cycle Specialist
Lexington Medical Center
03.2023 - Current
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Reached out to insurance companies to verify coverage.
- Identified and resolved payment issues between patients and providers.
- Balanced and reconciled accounts.
- Maintained clear documentation of all activities related to unpaid claims or denied services.
Diet Clerk
Central Regional Hospital
05.2022 - 03.2023
- Established and maintained thorough and updated nutritional information and data.
- Maintained Diet Tracking systems for menu management and nutritional data.
- Print, cut and distribute diet menu cards three times day.
- Work closely with Dieticians with any updates and changes to patients diet.
- Administration to all departments in Nutrition Services.
- Assessed individual nutritional risk and status by being attentive to each patients restrictions
Revenue Cycle Specialist
UNC Health Care
10.2021 - 08.2022
- Contacted insurance providers to check patient coverage.
- Completed weekly account reconciliations to identify discrepancies.
- Produced accounting reports and provided targeted recommendations for improving revenue standing.
- Identified and corrected payment problems involving patients or third-party payers.
- Managed billing and collection processes as part of 15-member team.
- Identified and resolved payment issues between patients and providers
- Balanced and reconciled accounts
- Generated receivables reports and offered improvement recommendations
- Contacted responsible parties for past due debts
Referral Coordinator
Piedmont Health Services
01.2019 - 10.2021
- Maintain ongoing tracking and appropriate documentation on referrals
- Ensure complete and accurate registration, including patient demographic and current insurance
- Assemble patient’s clinical background and referral needs per guidelines
- Contact medical facilities and insurance companies to ensure prior approval
- Review details and expectations about referral with patients
- Assist patients in problem solving potential issues related to their health care
- Be point of contact navigator for patients and families, with patients having direct access for asking question and raising concerns
- May assume advocate role on patient’s behalf and carrier to ensure approval of necessary services needed, in timely manner
- Establish and maintain relationships with identified service providers
- Ensure that referrals are addressed in timely manner
- Remind patients of scheduled appointments
Credit Manager
RENT A CENTER
01.2019 - 01.2020
- Develop strong relationships with customers
- Ensure timely payments for rental agreements
- Forecast and track accounts
- Responsible for keeping current customers satisfied and reoccurring
- Responsible for working with sales and meeting weekly goals
- Collections and payments
Membership and Billing Specialist
BLUE CROSS/BLUE SHIELD OF NC
01.2000 - 12.2018
- Enrolled and maintained membership information, including member additions, deletions, and changes;
- Administered eligibility requirements based on compliance and group contracts;
- Generated ID cards and bills;
- Allocated payments and reversed erroneous payments or charges;
- Received, researched, and responded to inquiries from customers;
- Assisted less experienced employees and performed audits of their work;
- Reconciled payments for all BCBSNC health and life groups;
- Conducted off-site training of BCBSNC processes for external customers; and
- Created Excel spreadsheets and payment analyses.
Education
Diploma -
THEODORE ROOSEVELT HIGH SCHOOL
Washington, DC01.1989
Skills
- Records Coordination
- Document Management
- Verbal and Written Communication
- Claims Review
- Invoicing and Billing
- Analytical Thinking
- Medical Billing
- Payment Processing
- Customer Service
- Time Management
Timeline
Revenue Cycle Specialist
Lexington Medical Center
03.2023 - Current
Diet Clerk
Central Regional Hospital
05.2022 - 03.2023
Revenue Cycle Specialist
UNC Health Care
10.2021 - 08.2022
Referral Coordinator
Piedmont Health Services
01.2019 - 10.2021
Credit Manager
RENT A CENTER
01.2019 - 01.2020
Membership and Billing Specialist
BLUE CROSS/BLUE SHIELD OF NC
01.2000 - 12.2018
Diploma -
THEODORE ROOSEVELT HIGH SCHOOL
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