YOVONNI LEE
Tampa,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
ADT Security
07.2020 - 12.2023
- Service Request Processing – Receive service requests from customers and remotely troubleshoot all issues. If unable to resolve issue remotely, inform dispatch team so a technician dispatch can be scheduled.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Helped streamline repair processes and update procedures for support action consistency.
Service Crew Member
Dunkin' Donuts
02.2019 - 11.2022
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Cooked, prepared and bagged food for customers.
- Enhanced customer satisfaction by providing efficient and friendly service.
Medicare Customer Service Representative
Optimum HealthCare
10.2018 - 03.2019
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
Service Agent
UPS
06.2016 - 09.2018
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Improved inventory management by keeping accurate records of supplies usage and ordering replenishments as needed.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
Customer Service Cashier
Walmart
03.2014 - 05.2016
- Counted money in drawers at beginning and end of each shift.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School - undefined
Blake High School
Tampa, FL01.2014
Skills
- Call center operations
- Product troubleshooting
- Technical support
- Remote support
- Microsoft outlook
- Verbal and written communication
- Food safety knowledge
- Strong work ethic
- Data entry proficiency
- Trade policy
- Medical terminology
- Data analysis
- Basic maintenance
- Attention to detail
- Data entry
- Reliability and punctuality
- Product knowledge
- Patience and composure
- POS system operation
Timeline
Technical Support Representative
ADT Security
07.2020 - 12.2023
Service Crew Member
Dunkin' Donuts
02.2019 - 11.2022
Medicare Customer Service Representative
Optimum HealthCare
10.2018 - 03.2019
Service Agent
UPS
06.2016 - 09.2018
Customer Service Cashier
Walmart
03.2014 - 05.2016
High School - undefined
Blake High School
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