Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Yozhaman Ribera Cortez

Vienna,VA

Summary

Reliable and upbeat Sales Associate possessing 4+ years in retail experience who's successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Also a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Uber Eats Driver

Uber Eats
01.2024 - Current
  • Delivered goods and products to customers on time and in excellent condition.
  • Maintained a professional and friendly demeanor during deliveries to uphold company's reputation.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Verified food orders at restaurants before delivery to make sure everything is correct
  • Named a platinum member due to great delivery performance and time
  • Average satisfaction rating of 95%

Sales Associate

Cotton On
10.2023 - 12.2023
  • Assist customers while also providing knowledge on products
  • Demonstrate a passion for fashion and trends
  • Maintain store cleanliness
  • Collaborated as a team to drive sales to meet daily goals
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Stock and replenish merchandise.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Door Dash Driver

DoorDash
06.2023 - Current
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Named dasher of the month in my area for September 2023 due to top performance in completing 100 deliveries
  • Average customer rating of 4.97

Spa Coordinator

Sugarhouse Day Spa & Salon
10.2021 - 12.2021
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Book and update appointments
  • Create and update client profiles
  • Be knowledgeable and provide information about all services and products
  • Assist client to get to their services
  • Maintain front desk area clean
  • Answer phone calls and call clients for appointment confirmations
  • Address each client with courtesy.
  • Monitored access of guests and escorted to treatment areas.

Sales Associate

Victoria's Secret PINK
05.2019 - 05.2023
  • Maintain area of pride up to standards
  • Work towards and ensuring customer satisfaction with every interaction while also encouraging repeating business
  • Multitasked on the sales floor such as being a cashier and also assisting customers with their needs
  • Sales and Health Lead- Greeting each customer who enters the store and ensuring a positive first interaction while informing customers about current promotions.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Associate of Arts - Graphic Design

Northern Virginia Community College
Alexandria, VA
07.2024

High School Diploma -

Justice High School
Falls Church, VA
01.2019

Skills

  • Bilingual
  • Able to multitask
  • Able to work in a fast-paced environment
  • Multi-tasking strength
  • Goal-Oriented
  • Active listener
  • Problem-solving skills
  • Customer Service
  • Teamwork and Collaboration
  • Commitment to quality and service

References

  • Jasmin Baldwin, (240)-472-2341
  • Jackelin DelCid, (773)-977-9203
  • Michelle Hernandez, (703)-447-8357
  • Montana Lewis, (301)-922-6199

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Uber Eats Driver

Uber Eats
01.2024 - Current

Sales Associate

Cotton On
10.2023 - 12.2023

Door Dash Driver

DoorDash
06.2023 - Current

Spa Coordinator

Sugarhouse Day Spa & Salon
10.2021 - 12.2021

Sales Associate

Victoria's Secret PINK
05.2019 - 05.2023

Associate of Arts - Graphic Design

Northern Virginia Community College

High School Diploma -

Justice High School

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Yozhaman Ribera Cortez