Yozmeenda Daniels
Greensboro,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Walmart Electronics Associate
Walmart
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Diagnosed and repaired complex faults within target timeframes.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Key Holder/Sales Associate
Advance Auto Parts
- Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
Delivery Driver
Advance Auto Parts
02.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Oil Change Technician
Oil Express
08.2020 - Current
- Change oil help and assist customers
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Suggested additional services to customers in order to meet upsell goals.
- Greeted customers and answered questions about oil changes and other services.
Gas Leak Survey Technician
Southern Cross Corporation
05.2023 - 06.2023
- Inspect gas line and pipes
- Utilized established field surveying strategies to perform high-quality work.
Wal-Mart Auto Care Service Writer
Walmart
05.2016 - 05.2021
- I worked I'm electronics and Tire Lube Services
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Logged work orders and change orders into [Software] database to track job status.
Delivery Driver
Amazon DSP
09.2020 - 11.2020
- Delivery driver
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Successfully avoided time delivery delays by carefully planning best routes.
Education
Bachelor of Science - Social work
North Carolina A & T State University
Greensboro, NC05.2019
High School Diploma -
South Central High School
Winterville, NC05.2012
Skills
- Social Work
- Oil Change
- Tire Service
- Brake Repair
- Customer service
- Hardware Diagnostics
- Consultative Sales
- Appointment Scheduling
- Scheduling
- Retail Store Support
Timeline
Gas Leak Survey Technician
Southern Cross Corporation
05.2023 - 06.2023
Delivery Driver
Advance Auto Parts
02.2022 - Current
Delivery Driver
Amazon DSP
09.2020 - 11.2020
Oil Change Technician
Oil Express
08.2020 - Current
Wal-Mart Auto Care Service Writer
Walmart
05.2016 - 05.2021
Walmart Electronics Associate
Walmart
Key Holder/Sales Associate
Advance Auto Parts
- Current
Bachelor of Science - Social work
North Carolina A & T State University
High School Diploma -
South Central High School
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