Yareli Ruvalcaba
Phoenix,AZ
Summary
From customer service, retail sales and child care, I have proven more than capable of expanding my field of knowledge and skills. In my versatility, I have found myself with solid background in areas such as child care and retail; as well as fit for the responsibilities that come with said areas. I meet standards in child care by being engaged with children in various activities and fostering a safe and nurturing environment. Likewise, in retail and customer service, many times have I demonstrated ability in communication and patience, ensuring positive interactions and successful problem-solving. I find myself applying every piece of knowledge I have gathered throughout the years into all new job opportunities I've had the pleasure of coming to face with, whilst keeping my eye open for new and more efficient ways of doing. I am an empathetic, kind, determined, goal-oriented, and open-minded person always ready to learn something new.
Overview
7
7
years of professional experience
Work History
Sales Associate
Michael's Arts & Crafts Store
10.2023 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to build rapport and loyalty.
Package Handler
FedEx:Ground
04.2022 - 06.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Barista
Starbucks
05.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Server
Bethesda Gardens Assisted Living
05.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Contributed to inventory management by monitoring stock levels.
Childcare Associate
PVUSD- Fireside Elementary School
08.2017 - 01.2020
- Organized outdoor activities for children to expand their horizons beyond the classroom setting.
- Developed lessons and activities to promote children's physical and emotional development.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Responded to inquiries from parents and guardians.
- Encouraged children's emotional and social development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Provided support and guidance to children in conflict resolution.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Implemented daily routines and activities to stimulate and engage children.
- Monitored children's activities to verify safety and wellbeing.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Provided emotional support and guidance to children during difficult times.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Established positive relationships with parents, keeping them informed on their child''s progress and addressing any concerns promptly.
- Contributed to a positive atmosphere by consistently modeling appropriate behavior when interacting with both children and staff members alike.
- Managed daily administrative tasks such as attendance tracking, meal planning, and activity scheduling.
- Led group projects and activities that encouraged teamwork, cooperation, and problem-solving skills among children.
- Developed age-appropriate activities and crafts to engage children.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Exceptional customer service
Languages
Spanish
Limited Working
Timeline
Sales Associate
Michael's Arts & Crafts Store
10.2023 - 12.2024
Package Handler
FedEx:Ground
04.2022 - 06.2022
Barista
Starbucks
05.2021 - 01.2022
Server
Bethesda Gardens Assisted Living
05.2020 - 04.2021
Childcare Associate
PVUSD- Fireside Elementary School
08.2017 - 01.2020
High School Diploma -
North Canyon High School
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