Yramly Duran
Raleigh,NC
Summary
Proven problem-solver and proficient in Microsoft Excel, I enhanced shipping efficiency at Implus Footcare LLC by streamlining packing procedures. With a background in high-volume telemarketing and customer service at Totesaut Group, I excel in active listening and critical thinking, significantly reducing shipping errors and improving customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Clerk
DailyVita
01.2023 - Current
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Reviewed order data to verify transactions and shipping dates.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
Telemarketing Sales Representative
Totesaut Group
06.2020 - 12.2022
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Answered calls, took messages, and transferred calls to correct individuals.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in internal database.
- Exemplified professionalism during all interactions, adhering to company values and guidelines while representing the brand effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shipping and Receiving Clerk
Implus Footcare LLC
11.2019 - 06.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Verified transactions, product orders, and shipping dates and entered information into databases and reports.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
Waitress Trainee
La Cocina Restaurant
03.2019 - 10.2019
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
Casher
CiCis Pizza
03.2017 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Colegio San Agustín Paraíso
Venezuela07.2012
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Product Sales
- Shipping and Logistics
Timeline
Shipping and Receiving Clerk
DailyVita
01.2023 - Current
Telemarketing Sales Representative
Totesaut Group
06.2020 - 12.2022
Shipping and Receiving Clerk
Implus Footcare LLC
11.2019 - 06.2020
Waitress Trainee
La Cocina Restaurant
03.2019 - 10.2019
Casher
CiCis Pizza
03.2017 - 03.2019
High School Diploma -
Colegio San Agustín Paraíso
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