Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Yrina Polo

Yrina Polo

104-54 165th St

Summary

Dynamic sales professional with a proven track record at David Rosen Bakery & Supplies, excelling in customer engagement and relationship building. Achieved sales quotas through effective product demonstrations and consultations, while fostering strong client relationships. Skilled in sales analytics and dedicated to enhancing customer satisfaction through exceptional service and support.

Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.

Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.

Dedicated sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Salesperson

David Rosen Bakey & Supplies
06.2025 - 12.2025
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained knowledge of inventory, ensuring accurate product availability.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to achieve sales targets and improve service quality.
  • Educated customers on product features and benefits, fostering informed purchasing decisions.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built diverse and consistent sales portfolio.
  • Kept detailed records of daily activities through online customer database.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved or exceeded company-defined sales quotas.
  • Consulted with businesses to supply accurate product and service information.
  • Recorded accurate and efficient records in customer database.

Residential Aide

Home Life Services, INC
03.2023 - 06.2024
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Maintained accurate records of resident care and progress, promoting effective communication.
  • Collaborated with healthcare professionals to develop personalized care plans for residents.
  • Monitored resident well-being and reported any changes to supervisory staff promptly.
  • Implemented safety protocols to ensure a secure environment for all residents.
  • Supported recreational activities, enhancing social engagement among residents.
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
  • Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
  • Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
  • Ensured prompt attention to any maintenance or repair needs within residents'' living spaces, contributing to a comfortable and hazard-free environment.
  • Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Followed nutritional plans to prepare optimal meals.
  • Remained alert to problems or health issues of clients and competently responded.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Delivery Driver

DOTC Delivery Driver
03.2019 - 12.2020
  • Managed delivery schedules to ensure timely and accurate order fulfillment.
  • Operated GPS navigation systems for efficient route planning and execution.
  • Assisted in training new drivers on safety protocols and operational procedures.
  • Conducted vehicle inspections to maintain compliance with safety regulations.
  • Coordinated with dispatch teams to resolve delivery issues promptly.
  • Enhanced customer satisfaction through professional communication and service quality.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed training materials to enhance driver knowledge and compliance with safety regulations.
  • Conducted one-on-one training sessions to improve driving skills and operational efficiency.
  • Implemented assessment tools to evaluate trainee performance and identify areas for improvement.
  • Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.

Education

High School Diploma -

Sagrado Corazon De Jesus
Peru
12-1999

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Sales process
  • Sales presentations
  • Product description
  • Relationship selling
  • Follow-up communications
  • Sales demonstration
  • Sales analytics
  • Customer relations
  • Client service
  • Sales closing
  • Staff training
  • Sales consultation

Languages

English
Professional Working
Spanish
Native or Bilingual

Interests

  • Music
  • Creative Writing
  • Running
  • Blogging/Vlogging

Timeline

Salesperson

David Rosen Bakey & Supplies
06.2025 - 12.2025

Residential Aide

Home Life Services, INC
03.2023 - 06.2024

Delivery Driver

DOTC Delivery Driver
03.2019 - 12.2020

High School Diploma -

Sagrado Corazon De Jesus