YRIS JIMENEZ

Work History

Abine, Inc

03.2022 - 03.2023

Strong knowledge of privacy laws and regulations.
Attention to detail and ability to analyze complex privacy issues.
Excellent communication and project management skills.
Ability to identify and mitigate privacy risks.
Protecting employees & businesses by removing personal information from the open web to reduce the risk of cybersecurity threats, harassment, exploitation & social engineering.
Strong knowledge of information security best practices and standards.
Established trusting relationships with mentees by maintaining professionalism and honoring confidentiality.

ECOM HEALTH LLC - Amazon

05.2022 - 12.2022

E-COMMERCE.
Conferred with customers by telephone, chat, or email to provide information.
Completed business correspondence, transcription, and data entry.
Monitored emails, organized inboxes, and prioritized messages for supervisors.
Kept extensive contact list updated with new contacts and changes to existing contacts.
Performed research to collect and record industry data.
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Established administrative work procedures to track staff's daily tasks.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.

CCD Jobs BPO - SimonMed Imaging

04.2021 - 01.2022

Scheduled patient appointments, including rescheduling no-shows, and canceled appointments.
Scheduled diagnostic orders received from other specialists and coordinated with patients to ensure timely appointments.
Assisted in taking inbound calls when call queue is high to ensure prompt service.
Responding to incoming text and email messages from patients, providing information and assistance as needed.
Proficient in eClinicalWorks software to manage patient records and appointment scheduling.
Teamwork coordination with doctors and nurses and other healthcare professionals.
Contact insurance companies to ensure approval requirements are met.
Explained upcoming treatment preparation, instructions, and other facts to patients.
HIPAA.
Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
Delivered excellent patient experiences and direct care.
Coordinated transportation to get patients to and from medical appointments.
Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Digital Reality SRL

11.2016 - 01.2019

Customer Service
Assistance to customers with their equipment
Established positive relationships with customers and other staff members.
Developed and improved time management and organizational skills to maximize personal productivity.
Evaluated customer needs and feedback to drive product and service improvements.
Frequently inspected production area to verify proper equipment operation.

Dental Choice SRL

08.2017 - 04.2018

Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Created and updated records and files to maintain document compliance.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Kept reception area clean and neat to give visitors positive first impression.
Offered technical support and troubleshooting issues to enhance office productivity.
Restocked supplies and submitted purchase orders to maintain stock levels.
Managed filing system, entered data, and completed other clerical tasks.
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep. Also, maintain health and safety practices.
Sterilized rooms and prepped equipment and instruments for +7 procedures daily.
Prepared patient x-rays and images for dentist review.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Verified patient insurance eligibility and benefits.