Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yrja Maria Mathiesen

American Fork,UT

Summary

I am a proactive and diligent individual with a solid academic background and a strong work ethic. Originally from Iceland, I moved to the United States about ten years ago, and I am currently pursuing a major in criminal justice at Utah Valley University, on track for completion with a bachelor's degree in science in 2024. I previously completed an associate's degree at Southern Utah University, where I held a presidential scholarship. Even prior to that, I graduated from Skyridge High School in May 2020 with a cumulative GPA of 3.9

My commitment to academic excellence is reflected in my consistent placement on the Dean's List. Beyond academics, I have cultivated a diverse skill set through my experiences in the food industry and various other jobs. These experiences have honed my abilities in customer service, effective communication, and attentive listening, ensuring party satisfaction while meeting organizational objectives.

I am detail-oriented, organized, and dedicated to delivering high-quality results in everything I undertake. Outside of my academic pursuits, I have a passion for my career in law, maintaining a fitness regimen, spending time with friends and family, and reading. As I progress in my studies and beyond, I am eager to apply my skills and contribute to the field of criminal justice, combining my academic achievements with practical experiences to make a positive impact.

Overview

9
9
years of professional experience

Work History

Personal Assistant/Live-Out Nanny

Personal Employer
07.2022 - 12.2023
  • Enhanced employer's productivity by managing and overseeing correspondence.
  • Streamlined communication for better efficiency between employer and her children by acting as a liaison.
  • Improved time management of the employer through effective prioritization and organization of tasks provided to me.
  • Coordinated a day-to-day routine with attention to detail ensuring successful execution.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Provided emotional support and companionship to children.
  • Maintained entire family's schedule and organized events.
  • Facilitated transportation to and from appointments.

Onboarding Specialist

Lumio
01.2022 - 05.2022
  • Enhanced employee engagement by designing and implementing comprehensive onboarding programs.
  • Streamlined new hire processes by developing efficient task workflows and checklists.
  • Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Trained new hires in technology required to access company systems and complete job tasks.
  • Completed required criminal, credit, or drug tests for new hires.
  • Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
  • Worked alongside global business leader to deploy new training strategies.

O&M Scheduler

SunRun Solar
08.2021 - 10.2021
  • Learned to facilitate the use of Salesforce in order to contact customers regarding scheduling operational and maintenance appointments.
  • Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
  • Increased customer service success rates by quickly resolving issues.
  • Worked with other team members of the company to detect issues and re-route them to the proper resolution team.
  • Handled incoming and outgoing phone calls where I assisted the customer with their problems, attended team meetings, and learned the process of a solar system.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.

Retail Sales Associate

Called to Surf
05.2021 - 06.2021
  • Assisted and greeted customers, restocked, oversaw the register, cleaned, and aided the store manager with other tasks.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.

Kids Club Associate

RetroFitness
09.2020 - 04.2021
  • Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
  • Assisted in the development of engaging programming, resulting in increased membership and retention rates.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Assisted in potty training and toilet hygiene.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.

Runner/FOH Team Member

SuperChix
07.2020 - 09.2020
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished serving stations with fresh food and cleaned up spills.

Sales Associate/Team Lead Merchandiser

Just Add Chocolate
08.2018 - 06.2020
  • Enhanced team productivity by implementing efficient merchandising strategies and processes.
  • Boosted sales performance through effective product placement and visual displays.
  • Managed inventory levels to optimize stock availability for customer satisfaction.
  • Streamlined workflow by organizing and delegating tasks among team members.
  • Established strong relationships with store management, promoting collaboration on merchandising initiatives.
  • Ensured adherence to company policies and procedures, maintaining a safe work environment for all employees.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Presented and taught classes on chocolate making, while giving information on the subject.

Nanny of Three Children

Personal Employer
01.2016 - 01.2017
  • Worked for this family twice a week, where I would go over and play with two girls and a boy, feed them, and care for them for about four hours
  • Here I learned very crucial parenting and child sitting skills, making sure their safety always came first.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.

Nanny of Four Boys

Personal Employer
01.2015 - 01.2016
  • This was my very first job, so starting out with this I learned a lot of the basics of how to carefully care for children and take action when there was an issue or an emergency.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Supervised children on playground to help develop physical and social skills.

Education

Bachelor of Science - Criminal Justice

Utah Valley University
Orem, UT
12.2024

Associate of Science - Criminal Justice

Southern Utah University
Cedar City, UT
12.2022

High School Diploma -

Skyridge High School
Lehi, UT
05.2020

Skills

  • Client Relations
  • Project Coordination
  • Strong Work Ethic
  • Time Management
  • Multitasking and Organization
  • Advanced Computer Skills
  • Attention to Detail
  • Strong Problem Solver
  • Operations Support
  • Bilingual
  • Adaptability and flexibility

Languages

Icelandic
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Assistant/Live-Out Nanny

Personal Employer
07.2022 - 12.2023

Onboarding Specialist

Lumio
01.2022 - 05.2022

O&M Scheduler

SunRun Solar
08.2021 - 10.2021

Retail Sales Associate

Called to Surf
05.2021 - 06.2021

Kids Club Associate

RetroFitness
09.2020 - 04.2021

Runner/FOH Team Member

SuperChix
07.2020 - 09.2020

Sales Associate/Team Lead Merchandiser

Just Add Chocolate
08.2018 - 06.2020

Nanny of Three Children

Personal Employer
01.2016 - 01.2017

Nanny of Four Boys

Personal Employer
01.2015 - 01.2016

Bachelor of Science - Criminal Justice

Utah Valley University

Associate of Science - Criminal Justice

Southern Utah University

High School Diploma -

Skyridge High School
Yrja Maria Mathiesen