Yrka Pirela

• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
• Calculated premiums and established payment methods.
• Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
• Provided quotes and promoted products for building, contents and vehicle insurance.
• Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
• Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
• Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Answered telephone and email inquiries from potential customers.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Developed successful sales strategies to maximize customer satisfaction and profit.
• Responded to customer enquiries via telephone and email.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Completed registration paperwork and sales documentation.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Prepared purchased vehicles and completed final delivery checks.
• Located merchandise across various stores to address customer needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Heading of some management activities and responsibilities, such as:

Managed and motivated employees to be productive and engaged in work.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

Onboarded new employees with training.

Developed and maintained relationships with customers and suppliers through account development.

Improved safety procedures to create safe working conditions for workers.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Established team priorities, maintained schedules and monitored performance.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.