Yrma San Nicolas
Alameda,CA
Summary
Accomplished professional with a foundation in analyzing and managing leave balances within organizational frameworks. Proficient in interpreting company policies and regulations to ensure accurate leave accrual calculations. Skilled in utilizing analytical tools and software to maintain precise records and generate insightful reports. Committed to delivering exceptional service and maintaining compliance with established guidelines.
Overview
14
14
years of professional experience
Work History
HR Specialist III
Kaiser National Human Resouce System Center
02.2014 - Current
- Audited 1000+ cases per month with 100% accuracy.
- Conducted testing of newly acquired unions/regions and provided recommendations prior to implementation to ensure proper functionality.
- Selected to resolve the more complex escalations in an efficient and timely manner.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained a secure environment of all employee records.
- Ensured all appropriate documentation to the assigned case and ensuring clear communication of all actions taken in Salesforce.
- Spearheaded efforts to independently become skilled in discovering new challenges in HCM functionality to streamline process.
- Collaborated with cross-functional teams such as Health and Welfare, Receipt and fulfillment and WAM to identify areas of improvement.
Sales Support Administrator
The Rain Forest
01.2013 - 03.2013
- Boosted sales by providing effective administrative support to the sales team.
- Prepared daily sales quotes, converted sales quotes into invoices for billing purposes within SagePro system
- Created picture presentations and sales folders for sales representatives
Administrative Assistant |Salesforce Administrator
Support Space Inc.
06.2011 - 04.2012
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing documents.
- Customized Salesforce interface streamlining the usage and enhance reporting functions and trained staff /new hires on the use and changes within Salesforce.
Administrative Assistant |Salesforce Administrator
Aerotek Temporary Agency| Xradia Inc.
03.2010 - 05.2011
- Supported VP of Sales with salesforce reports, testing and traveling calendar.
- Developed comprehensive reports for management by collecting data from Salesforce, analyzing trends, and presenting actionable insights to sales team.
- Completed bi-weekly payroll for 30 employees.
Education
Alameda College
Chabot College
Skills
- MS Excel
- Analytical Thinking
- Documentation And Reporting
- Self Motivation
- Excellent Communication
- Process Improvements
- Excel proficiency
- Workflow Analysis
- Report Preparation
- Reliability
- Adaptability and Flexibility
- Time Management
Accomplishments
- Resolved 1000+ cases per month with 100% accuracy within SLA.
- Identified new system challenges, reported and implemented solutions in HCM pending system updates.
- Collaborated with team of 4 in the development of People Pulse Survey improvements.
Timeline
HR Specialist III
Kaiser National Human Resouce System Center
02.2014 - Current
Sales Support Administrator
The Rain Forest
01.2013 - 03.2013
Administrative Assistant |Salesforce Administrator
Support Space Inc.
06.2011 - 04.2012
Administrative Assistant |Salesforce Administrator
Aerotek Temporary Agency| Xradia Inc.
03.2010 - 05.2011
Alameda College
Chabot College
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