Dedicated Front Desk Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Hi, I’m
Nani
Property Managment Specialist
Seattle,WA
Summary
Overview
1
Positive Psychology Practitioner Certificate
1
MAST Certificate
5
Years of Customer Service.
1
First Aid CPR Certificate
Work History
ReblX
Property Management Specialist
10.2023 - Current
Job overview
- Streamline office operations for improved productivity with effective organization and communication skills.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increase guest retention by maintaining a welcoming and organized reception area.
- Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintain inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Contribute to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
- Reduce incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with Security.
- Streamline communication between security staff, ensuring prompt response to potential threats or concerns.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issue keys to guests upon check-in and answered questions regarding proper use.
- Skilled at working independently and collaboratively in a team environment.
- Manage time efficiently in order to complete all tasks within deadlines.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Cultivate interpersonal skills by building positive relationships with others.
Residence Inn Marriott
Guest Environmental Specialist
01.2022 - 10.2022
Job overview
- Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Skilled at working independently and collaboratively in a team environment.
Urban Affairz
Data Entry Clerk
01.2019 - 09.2021
Job overview
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Jimmy Johns Gourmet Subs
Cashier Team Lead
06.2019 - 12.2019
Job overview
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Secondary Learning CenterSeattle, WA
High School Diploma
06.2019
University Overview
Skills
Mail Distribution
- Administrative Support
- Front Office Management
- Spreadsheet Tracking
- Cash Handling
- Customer Service-Focused
- Sanitization Procedures
- Professional and Mature
- Independent Worker
- Product Recommendations
- CCTV Monitoring
- Relationship Building and Management
- Food Sales and Promotion
- Social Perceptiveness
- Time Management
- Verbal and Written Communication
- Conflict Management
Certification
- MAST Permit
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Timeline
Property Management Specialist
ReblX
10.2023 - Current
Guest Environmental Specialist
Residence Inn Marriott
01.2022 - 10.2022
Cashier Team Lead
Jimmy Johns Gourmet Subs
06.2019 - 12.2019
Data Entry Clerk
Urban Affairz
01.2019 - 09.2021
Secondary Learning Center
High School Diploma
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