Proven to enhance patient experiences at Summit Health CityMD Urgent Care through expert appointment scheduling and exceptional bilingual customer service. Demonstrated ability to streamline processes, ensuring HIPAA compliance and insurance verification with precision. Cultivated strong relationships, improving patient intake efficiency by 30%. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Yadira Sinisterra
Business Administrator
Brooklyn,NY
Summary
Overview
19
years of professional experience
Work History
Summit Health CityMD Urgent Care
Patient Service Representative
2024.06 - Current (3 months)
Job overview
- Used Athena, Par8o, and Fusion to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations
Delta Air Lines, Inc
Airline Passenger Assistant
2005.10 - 2024.03 (18 years & 5 months)
Job overview
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Relayed updates and information to passengers after confirming key details with pilot.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
NYC Department of Education
Bilingual Educational Assistant
2008.09 - 2015.06 (6 years & 9 months)
Job overview
- Helped children develop proper emotional control and discernment in judging and reacting to social situations.
- Monitored student activities in classrooms, hallways and lunchrooms and delivered bilingual instructions and greetings.
- Assessed situations and acted swiftly and appropriately and with sound judgment for safety and well-being of students and teacher.
- Worked with individuals and small groups in classroom and reinforced material introduced by teacher using bilingual skills when needed.
- Supported teacher in classroom discipline and maintained standards of pupil behavior.
- Worked expertly and productively with students and parents from diverse ethnic groups.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Developed and implemented strategies to improve student engagement.
- Graded and provided feedback on assignments.
- Collaborated with instructors to develop engaging lesson plans.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Developed and delivered presentations on course topics.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
Education
Columbia Southern University Orange Beach, AL
Bachelor of Arts from Business Administration And Management
08.2015
University Overview
- Relevant Coursework: Psychology & Ethics
- Professional Development: Leadership Development
- 3.5 GPA
Skills
- Appointment Scheduling
- Eligibility Determination
- Document filing
- Insurance verifying
- Patient Intake
- HIPAA Compliance
- Directing callers
- Customer Service
- FLUENT IN Spanish
- Data entry proficiency
Timeline
Patient Service Representative
Summit Health CityMD Urgent Care
2024.06 - Current (3 months)
Bilingual Educational Assistant
NYC Department of Education
2008.09 - 2015.06 (6 years & 9 months)
Airline Passenger Assistant
Delta Air Lines, Inc
2005.10 - 2024.03 (18 years & 5 months)
Columbia Southern University
Bachelor of Arts from Business Administration And Management
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