Ysabel Zapata
Rochester,NY
Summary
Dynamic and dependable professional with a strong background in customer service and teamwork at previous jobs. Proven ability to enhance operational efficiency through effective inventory management and training. Skilled in problem-solving and maintaining high standards of cleanliness, ensuring a safe and organized environment for all. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Team Member
Seasons 4 Catering Custom
05.2025 - Current
- Collaborated with team to prepare and present high-quality catering services for events.
- Ensured compliance with food safety standards and sanitation protocols during meal preparation.
- Assisted in inventory management, tracking supplies, and minimizing waste effectively.
- Trained new staff on operational procedures and customer service expectations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- organize new products and food orders that come in
- help chief cook
Cna Trainee
Monroe Community Hospital
07.2024 - 11.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported nursing team in maintaining a clean and safe environment for patients.
- Documented patient information accurately in electronic health record systems.
- Educated patients on proper hygiene practices to promote health and wellness.
- Participated in training sessions to enhance skills and knowledge in patient care.
- Enhanced patient comfort by providing compassionate and attentive care.
- Monitored and recorded vital signs to ensure optimal health conditions.
- Assisted with daily living activities for improved patient wellbeing.
- Promoted patient dignity and autonomy during all care interactions, respecting individual preferences and cultural backgrounds.
- Implemented creative problem-solving skills when faced with challenging situations involving patients or coworkers during training program experiences.
- Maintained a clean, organized, and safe environment for patients and staff members.
- Utilized proper infection control techniques, maintaining a sanitary environment for all patients.
- Exhibited strong time management abilities by managing personal tasks while attending to multiple patients simultaneously during busy periods of the day shift rotation.
- Developed strong rapport with patients through active listening and empathetic communication styles during one-on-one interactions.
- Communicated effectively with patients and their families, addressing concerns and providing support.
- Delivered exceptional patient care under the supervision of skilled nursing staff members during clinical rotations at various facilities.
- Supported rehabilitation efforts by assisting with range-of-motion exercises and ambulation training.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to sick patients in hospital facility.
Babysitter
Self Employed
01.2013 - 09.2024
- Supervised children's activities, ensuring safety and engagement in a nurturing environment.
- Developed personalized schedules for educational and recreational activities tailored to individual needs.
- Communicated effectively with parents regarding children's behavior, progress, and any concerns.
- Implemented positive discipline techniques to promote respectful interactions among children.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Chipotle
Cashier and Team Member
03.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- worked with money and cashier roll
- stocked new products that came into the store
- kept the restaurant clean
- worked the line serving customers
- traveled to different restaurant locations as needed
- helped customers with any questions they had
Teacher Assistant
Generations Child Care
07.2018 - 11.2019
- Supported classroom activities to enhance student learning and engagement.
- Facilitated communication between students, parents, and educators regarding academic progress.
- Monitored student behavior and provided guidance to promote a positive classroom environment.
- Led small group sessions to reinforce key concepts and improve student understanding.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained accurate records of daily activities, health information, and developmental milestones for families.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Provided nutritious meals and snacks to support health and well-being.
- Encouraged positive behavior and manners through example and gentle guidance.
- Monitored progress in self-care tasks, encouraging independence.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- worked with children from ages 6 weeks to 12 years old.
Education
High School Diploma -
Norman Howard School
Rochester, NY06-2019
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Organizing work stations
- Goal setting and achievement
- Relationship building
- Order preparation
- Team building
- Conflict resolution
- Willingness to learn
- Verbal and written communication
- Sales support
- Dependability and reliability
- Multitasking
- Time management
- Flexible and adaptable
- Organizational skills
- Teamwork
Timeline
Team Member
Seasons 4 Catering Custom
05.2025 - Current
Cna Trainee
Monroe Community Hospital
07.2024 - 11.2024
Chipotle
Cashier and Team Member
03.2021 - 08.2021
Teacher Assistant
Generations Child Care
07.2018 - 11.2019
Babysitter
Self Employed
01.2013 - 09.2024
High School Diploma -
Norman Howard School