Ysabel Cristina Viegas Sousa
Norwalk,CT
Summary
Proven childcare expert with a track record of fostering educational and nurturing environments for children at Georgina and Caroline Kopp. Adept at organizing activities that enhance children's physical, emotional, and social well-being, while also excelling in time management and empathy. Demonstrated ability to increase children's safety and well-being by 30% through vigilant supervision and engaging educational activities.
Professional caregiver with keen ability to provide nurturing and attentive care. Proven track record of maintaining safe and engaging environment for children, with strong emphasis on teamwork and adaptability. Skilled in implementing educational activities, ensuring proper nutrition, and managing daily routines efficiently. Dependable and responsive to diverse needs, fostering trust and positive relationships with both children and parents.
Overview
22
22
years of professional experience
Work History
Babysitter / Nanny
Georgina / (650)521-4077
12.2020 - 09.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Babysitter /Live-Out Nanny
Caroline Kopp / (917)797-9756
01.2012 - 02.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Cashier /Customer Service Manager /Cash Officer
Walmart
01.2001 - 02.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies
Education
High School Diploma -
NCC
Norwalk, CT09-2010
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Following directions
- Reliability and punctuality
- Flexible scheduling
- Child supervision
- Attention to detail
- Meal and snack times
- Homework assistance
- Reading and storytelling
- Light housekeeping
- Licensed driver
- Bathing and dressing
- Child safety expertise
Languages
Spanish
Full Professional
English
Professional Working
Portuguese
Elementary
Timeline
Babysitter / Nanny
Georgina / (650)521-4077
12.2020 - 09.2022
Babysitter /Live-Out Nanny
Caroline Kopp / (917)797-9756
01.2012 - 02.2020
Cashier /Customer Service Manager /Cash Officer
Walmart
01.2001 - 02.2008
High School Diploma -
NCC
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