Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ysabella Calvo

Los Angeles,CA

Summary

Dynamic sales leader with proven success excelling in team management and customer service. Recognized for consistently surpassing sales goals and effectively training new hires. Skilled in cash handling accuracy and POS software, fostering a collaborative environment that enhances operational efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Lead Keyholder

Tenshoppe
01.2024 - Current
    • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
    • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
    • Consistently exceeded individual sales goals while contributing to the overall success of the team.
    • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
    • Managed inventory effectively, ensuring optimal stock levels for high-demand products. Opened inventory boxes and restocked merchandise.
    • Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.

Visual Merchandising Manager

Tilly's Clothing Store
11.2020 - 05.2025
  • Successfully trained and managed 8-12 junior staff members on visual merchandising best practices, improving overall team performance.
  • Managed merchandising standards and implemented corporate visual standards via emails, visual updates, and verbal feedback.
  • Collaborated with the store team to execute monthly fixture layouts, displays, product placement, and window installations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Front Desk Receptionist

Guzman Dental Office
11.2019 - 03.2020
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in and check-out process.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated, and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Santa Monica High School
Santa Monica, CA
06.2020

Skills

  • Team management
  • Store operations
  • Strong leadership
  • Customer service
  • Cash handling accuracy
  • Team training and development
  • POS software
  • Spanish Speaking

Timeline

Sales Lead Keyholder

Tenshoppe
01.2024 - Current

Visual Merchandising Manager

Tilly's Clothing Store
11.2020 - 05.2025

Front Desk Receptionist

Guzman Dental Office
11.2019 - 03.2020

High School Diploma -

Santa Monica High School

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