Ysabella Gonzales
Houston,TX
Summary
Dynamic and results-driven leader with a proven track record of executing new initiatives and enhancing operational efficiency. Committed to cultivating a workplace culture that aligns with organizational mission and values while valuing hard work and dedication. Expertise in overseeing daily activities, monitoring team performance, and ensuring high standards of quality assurance and issue resolution. Recognized for exceptional interpersonal communication skills, troubleshooting abilities, and a customer-centric approach that thrives in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Power Finance Texas
Houston, TX
10.2025 - Current
Under 65 Policy Holder Services
New Era Life Insurance
Houston, TX
08.2022 - 08.2025
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Deliver, pickup, and transport files within, between, to, and from various departments
- Collaborated with other departments to optimize production workflow
- Pickup outbound file packages from internal locations.
- Microsoft office, word , and excel skills
- Modified, updated and processed existing policies.
- Calculated adjustments, premiums and mailed refund payments.
Host
Clark’s Oyster Bar
Houston, TX
10.2023 - 02.2024
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Advised customers about special offerings and menu items to help drive sales.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cashier
Kroger
08.2021 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Shift Leader
Smoothie King
04.2020 - 08.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Supervised team members and oversaw effective and efficient completion of job duties
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Student : Health Science -
Heights High School
Houston, TX06.2022
Skills
- Culinary Preparation
- Sales
- Inventory Control
- Guest Services
- Cash Handling
- Cleaning
- Employee Training
- Store Merchandising
- Food Safety
- Cash Register Operation
- Product Knowledge
- Daily workflows
- Microsoft word and mail
- Excel
Additional Information
Reading, Writing and Drawing
I enjoy spending my free time writing about personal experiences and my proudest accomplishments such as winning a softball championship in high school. I enjoy expressing my strongest emotions through writing and organizing my ideas, goals, and thoughts in an elaborate and appealing way that I can reflect on later in the future. I also enjoy expressing my feelings through drawing and memorizing line patterns while also experimenting with different mediums such as watercolor, pastels, and ink. Drawing opens my mind to endless possibilities and expands my creative thinking in order to maximize my skills.
Timeline
Customer Service Representative
Power Finance Texas
10.2025 - Current
Host
Clark’s Oyster Bar
10.2023 - 02.2024
Under 65 Policy Holder Services
New Era Life Insurance
08.2022 - 08.2025
Cashier
Kroger
08.2021 - 09.2023
Shift Leader
Smoothie King
04.2020 - 08.2021
Student : Health Science -
Heights High School