Summary
Overview
Work History
Education
Skills
Timeline
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Ysabella Gonzalez

Spring Valley,CA

Summary

Hard worker with a solid background in sales and customer service, notably at Alo Yoga. Excelled in relationship building and sales strategies, boosting revenue and customer loyalty. Demonstrated multitasking and teamwork, enhancing team performance and customer satisfaction. Skilled in negotiation and problem-solving, ensuring high standards of professionalism. Knowledgeable with visuals and maintaining cleanliness to provide costumers with a comfortable and positive welcoming experience.

Overview

4
4
years of professional experience

Work History

General Sales Associate

Alo Yoga
08.2022 - Current
  • Handled merchandise returns professionally while following company guidelines and ensuring customer satisfaction.
  • Well recognized as one of the top-performing sales associates through consistent achievement of individual quotas.
  • Trained new associates on company policies, procedures, and sales techniques, ensuring consistent performance across the team.
  • Utilized effective time management skills to juggle multiple responsibilities
  • Boosted sales revenue by establishing strong rapport with customers and identifying their needs.
  • Reduced customer complaints by providing exceptional service and addressing issues promptly.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Enhanced customer loyalty by offering personalized assistance, leading to repeat business and referrals.
  • Boosted sales revenue by informing clients on current promotional offerings and products using persuasive selling tactics.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Participated in staff meetings to share best practices, identify areas for improvement, and collaborate on solutions for common challenges.

Waitress

Karinas Cantina
08.2020 - 03.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Answered phone calls and assessed any to-go orders, questions and concerns.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Business

Grossmont College
El Cajon, CA
01.2026

High School Diploma -

Valhalla High School
El Cajon, CA
06.2021

Skills

  • Exceptional customer service
  • Building rapport
  • Sales Training
  • Negotiation Tactics
  • Problem-solving abilities
  • Sales Strategies
  • Email Etiquette
  • Persuasion techniques
  • Teamwork and Collaboration
  • Multitasking
  • Communication
  • Money Handling
  • Store Opening and Closing
  • Time Management
  • Visuals experience
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Professional Demeanor

Timeline

General Sales Associate

Alo Yoga
08.2022 - Current

Waitress

Karinas Cantina
08.2020 - 03.2021

Business

Grossmont College

High School Diploma -

Valhalla High School

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Ysabella Gonzalez