Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ysabella Hautea

Flushing,NY

Summary

Highly motivated and dedicated professional with a proven track record of providing exceptional customer service, leadership and a strong passion for delivering outstanding service. Skilled in teamwork, communication, and problem-solving. Demonstrated ability to thrive in fast-paced environments. Seeking a challenging position to utilize and further develop skills within a long term period.

Overview

4
4
years of professional experience

Work History

Bakery Counter Staff Member

Chip City
01.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated team performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained safe food handling standards at all times.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly
  • Processed returns and exchanges, audited receipts, and coordinated catering orders.
  • Baked cookies in accordance with store policy and health code standards.
  • Maintained accurate inventory records for food items and merchandise.

Barista

Starbucks
07.2022 - 07.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained café cleanliness and hygiene standards.
  • Memorized over 50 menu items to create customized beverages
  • Build rapport with new and returning customers to provide company’s mission and values
  • Accurately managed cash flow operations
  • Diffuse, volatile, customer interactions calmly and courteously while a holding company policy
  • Performed complete inventory checks of stocks and supplies in store

Service Coordinator and Support

Parts-Cargo Auto Parts Store
01.2022 - 06.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Communicated with customers to understand their needs and provide quality services.
  • Acquired knowledge of various automobiles and their parts.
  • Coordinated connections between customers and suppliers.
  • Ability to work well independently and as part of a team.
  • Utilized electronic catalogs and inventory management systems to identify product availability, place orders, and track shipments.
  • Collaborated with the sales team to achieve monthly sales targets, contributing to increased company revenue.

Shift Supervisor

Culinary Compass
07.2021 - 01.2022
  • Supervised and evaluated employees, promoted growth and teamwork.
  • Build rapport with new and returning customers to provide company’s mission and values
  • Maintained a safe working environment and performed preventative maintenance.
  • Mentored newly hired food service workers on bar procedures, store cleanliness, solution selling strategies, customer relations and advanced product knowledge.
  • Ensured adherence to Starbucks brand standards and closing procedures.
  • Monitored portion control and product merchandising.
  • Leverage store data to accurately forecast inventory needs and reduce store waste by 10%
  • Assisted in evaluating inspection reading with consistent high scores for cleanliness and food handling
  • Memorized over 50 menu items to create customized beverages
  • Accurately managed cash flow operations totaling $1000 ~ $4000 per shift
  • Diffuse, volatile, customer interactions calmly and courteously while a holding company policy
  • Performed complete inventory checks of stocks and supplies in store

Hostess

Ruth’s Chris Steakhouse
04.2021 - 08.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided warm greetings and excellent customer service with a friendly and approachable demeanor.
  • Managed seating arrangements and coordinated events.
  • Strong attention to detail and accuracy in managing reservations and customer information for both returning and new guests.
  • Provided exceptional customer service, addressing customer needs, and offering personalized recommendations for returning guests based on previous experiences.
  • Proficient in managing reservation systems, including online platforms and phone systems. Able to efficiently handle reservation requests, cancellations, modifications, and follow-up communication with customers.

Emergency Resources Provider

Culinary Compass
04.2020 - 08.2020
  • Handled and transported resources to families in need during the pandemic.
  • Packaged and labeled food items.
  • Maintained flexibility to fill in at different positions within the company both during times of Covid and prior to.
  • Filled in positions that had vacancies, both front of house and in back of house.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Led cashiers and associates in providing thoughtful customer service.
  • Helped customers complete purchases, locate items, and join reward programs.

Barista

Culinary Compass
09.2019 - 04.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized over 50 menu items to create customized beverages
  • Build rapport with new and returning customers to provide company’s mission and values
  • Accurately managed cash flow operations totaling $1000 ~ $4000 per shift
  • Diffuse, volatile, customer interactions calmly and courteously while a holding company policy
  • Performed complete inventory checks of stocks and supplies in store

Education

High School Diploma -

W.T. Clarke High School
Westbury, NY
06.2019

Skills

  • Complex Problem-Solving
  • Workflow Monitoring
  • Following Supervisor Instructions
  • Safe Work Methods
  • Leadership
  • Customer Service
  • Creativity
  • Negotiation
  • Public Speaking
  • Communication/Interpersonal Communications
  • Collaboration skills
  • Creative Writing
  • Ability to Lift 40 Pounds

Languages

English
Native or Bilingual
Tagalog
Limited Working

Timeline

Bakery Counter Staff Member

Chip City
01.2023 - Current

Barista

Starbucks
07.2022 - 07.2023

Service Coordinator and Support

Parts-Cargo Auto Parts Store
01.2022 - 06.2022

Shift Supervisor

Culinary Compass
07.2021 - 01.2022

Hostess

Ruth’s Chris Steakhouse
04.2021 - 08.2021

Emergency Resources Provider

Culinary Compass
04.2020 - 08.2020

Barista

Culinary Compass
09.2019 - 04.2020

High School Diploma -

W.T. Clarke High School

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Ysabella Hautea