Ysabella Trujillo
Santa Fe,NM
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Dental Assistant/ Receptionist
Divine Dental Of Santa Fe
04.2022 - Current
- Schedules patients for all future care plans
- Completed all billing admin tasks for patients
- Data tracking for all services provided to clients and for charting purposes
- Created and managed daily scheduling of patients
- Supported dentists and supervisors with daily operational tasks
- Answered phones and greeted all customers
- Managed all incoming and outgoing correspondence.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 20-30 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Medical Technician
Santa Fe Recovery Center
04.2020 - 04.2022
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Monitored patient progress and reported changes to therapists, aiding in optimal treatment adjustments.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
Medical Office Specialist
CHRISTUS St Vincent Regional Medical Center
02.2019 - 10.2019
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Provided prompt, polite and professional in-person and telephone customer service.
Sales Associate
Loft Outlet
11.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05.2018
Skills
- Reliable
- Customer Service
- Time management
- Communication
- Attention to Detail
- Appointment Setting
- Telephone Etiquette
- HIPAA Compliance
- Problem Solving
- Planning
- Organization
- Flexible
- Effective Communication
Timeline
Dental Assistant/ Receptionist
Divine Dental Of Santa Fe
04.2022 - Current
Medical Technician
Santa Fe Recovery Center
04.2020 - 04.2022
Medical Office Specialist
CHRISTUS St Vincent Regional Medical Center
02.2019 - 10.2019
Sales Associate
Loft Outlet
11.2017 - 02.2019
High School Diploma -
Santa Fe High School
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