Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ysabelle Bello

Bergenfield,NJ

Summary

Dedicated and customer-focused professional with extensive experience in retail, hospitality, and administrative roles. Proven track record of enhancing customer satisfaction through exceptional service, efficient sales techniques, and meticulous handling of financial transactions. Demonstrates strong organizational abilities and a keen eye for detail, ensuring smooth daily operations and maintaining high standards of cleanliness and safety. Skilled in improving customer satisfaction through effective communication, inventory management, product pricing, vendor coordination, and maintaining clean, organized environments. Thrives in dynamic environments, consistently delivering exceptional results and contributing to team success. Strong communicator with a commitment to excellence and a passion for delivering top-tier service in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Front Desk Supervisor

Retro Fitness Of Hackensack
Hackensack, NJ
08.2021 - Current
  • Greeted and welcomed guests in a friendly, professional manner.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Conducted outbound phone calls to potential members, successfully converting prospects into active members.
  • Utilized effective sales techniques and provided personalized service to successfully manage membership sales, resulting in increased new member sign-ups.
  • Managed and resolved past due accounts, implementing effective collection strategies to minimize outstanding balances.
  • Handled cash transactions and point-of-sale systems accurately, balancing cash drawers and maintaining financial integrity.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Monitored staff performance and provided feedback when necessary.
  • Supervised front desk operations, ensuring excellent customer service and smooth daily operations.
  • Prepared and served protein smoothies, maintaining high standards of cleanliness and customer satisfaction.

Administrative Assistant

Main Fashion Optical New Jersey
Bergenfield, NJ
03.2022 - 12.2023
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Organized and maintained a clean and attractive product showcase, enhancing the shopping experience for customers.
  • Processed and managed all incoming inventory of optical frames, ensuring accurate and timely updates in the inventory system.
  • Entered new products into the system and created pricing strategies to optimize inventory turnover.
  • Handled all outgoing returns, coordinating with vendors to ensure smooth and efficient return processes.

Education

High School Diploma -

Bergenfield High School
Bergenfield, NJ
06-2021

Skills

  • Customer Service
  • Communication Skills
  • Attention to Detail
  • Sales and Upselling
  • Inventory Management
  • Cash Handling and Point of Sale (POS) Systems
  • Product Pricing and Entry
  • Account Management and Collections
  • Outbound Calling and Prospecting
  • Vendor Relations and Coordination
  • Billing and Filing
  • Cleanliness and Sanitation
  • Organizational Skills
  • Team Supervision and Leadership

Timeline

Administrative Assistant

Main Fashion Optical New Jersey
03.2022 - 12.2023

Front Desk Supervisor

Retro Fitness Of Hackensack
08.2021 - Current

High School Diploma -

Bergenfield High School

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Ysabelle Bello