YSAMERE COASTON
CLEVELAND,US
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Severs Assistant
Marble Room steaks and raw bar
03.2025 - Current
- Greet guests promptly and courteously upon arrival.
- Assist servers in delivering food and beverages to guests quickly and accurately.
- Clear used dishes, glasses, and utensils from tables efficiently.
- Reset tables with clean linens, silverware, and condiments for the next guests.
- Refill water glasses and attend to guest needs as requested.
- Maintain cleanliness in the dining area, including floors, chairs, and service stations.
- Support servers by restocking supplies such as napkins, silverware, and condiments.
- Communicate effectively with kitchen and front-of-house staff to ensure smooth service.
- Follow proper food safety and sanitation procedures at all times.
- Assist in organizing and closing down the restaurant at the end of the shift.
- Handle guest requests and concerns professionally and promptly escalate issues to the server or manager when necessary.
- Maintain a friendly and professional demeanor at all times.
RESIDENTIAL YOUTH CARE WORKER
The OCEC Foundation
Cleveland, OH
06.2024 - 01.2025
- Provided direct supervision, guidance and support to at-risk youth in a residential setting.
- Developed individualized plans for each resident to address their needs and goals.
- Participated in weekly staff meetings to discuss progress, challenges, strategies and solutions.
- Created an environment conducive to learning by developing relationships based on trust and respect.
- Assisted with crisis intervention when needed to de-escalate situations safely.
- Collaborated with other members of the interdisciplinary team to ensure best practices are met.
- Monitored and documented daily progress reports on all residents.
- Facilitated group activities with the aim of promoting positive behavior change.
- Conducted assessments of residents' physical, emotional, educational and social needs.
- Encouraged development of independent living skills through role modeling and instruction.
BARISTA
Starbucks
08.2021 - 08.2023
- Greeted guests in a friendly manner as they entered the store, and informed them about daily coffee and food specials.
- Took customer orders and entered them into the point-of-sale system.
- Processed cash and/or credit payments.
- Created coffee, other beverages, and prepared food products.
- Kept the restaurant, line, and backroom clean and tidy.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
RETAIL SALES ASSOCIATE
T.J. Maxx
06.2021 - 08.2021
- Assisted customers with needs such as locating clothing, and other items.
- Stocked, restocked, and organized the store to maintain a clean and safe space.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Promoted special offers and discounts to encourage additional purchases.
ASST. MANAGER
Little Caesar
01.2021 - 06.2021
- Delegated work assignments to the team.
- Focused on meeting customer needs, and ensuring 100% satisfaction.
- Ensured that staff met health code standards.
- Managed money and other forms of payments, such as debit and Visa.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
BBA - URBAN PLANNING
Cleveland State University
Cleveland05.2027
DIPLOMA -
John Hay College
Cleveland, OH05.2024
Skills
- Conflict Resolution
- Money management
- Decision making
- Communication
- Active Listening
- Time management
- Problem-solving
- Role modeling
- Mental health
- Positive reinforcement
- Policy development
- Youth Supervision
- Records management
- Behavior management
- Youth Advocacy
- Educational support
- Skill assessment
- Facility patrolling
- Customer service
- Inventory management
- Cash handling
- Food preparation
- Sanitation
- Sales
- Merchandising
- Team leadership
Additional Information - Projects
Tech Corps, Computer science program with mock customer. Designed and created a functional website as requested. Presented to an audience.
Timeline
Severs Assistant
Marble Room steaks and raw bar
03.2025 - Current
RESIDENTIAL YOUTH CARE WORKER
The OCEC Foundation
06.2024 - 01.2025
BARISTA
Starbucks
08.2021 - 08.2023
RETAIL SALES ASSOCIATE
T.J. Maxx
06.2021 - 08.2021
ASST. MANAGER
Little Caesar
01.2021 - 06.2021
BBA - URBAN PLANNING
Cleveland State University
DIPLOMA -
John Hay College
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