Ysatis Pretlow
Utica,NY
Summary
Experienced professional with a diverse background in customer service, computer skills, and membership services. Proficient in appointment scheduling, payment processing, filing, and phone handling. Skilled in providing vaccination information, data entry, and medical paperwork management. Knowledgeable in billing, organization, accounts payable support, order processing, and phone communication.
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Employment Specialist
SUNY Empire State College
Saratoga Springs, NY
05.2024 - Current
- Collaborated with employers to identify job openings and arranged interviews for clients.
- Designed and implemented job fairs and networking events for clients and employers.
- Assessed customer satisfaction levels through surveys or interviews; provided feedback to management team.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Evaluated the effectiveness of employment programs and made recommendations for improvement.
- Monitored client participation in assigned employment programs, ensuring compliance with all applicable regulations and standards.
Case Manager
Rescue Mission in
Utica , NY
09.2024 - 02.2025
- Consulted with staff on resolution of complex service issues.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Adhered to ethical principles and standards to protect clients' confidential information.
Administrative Assistant
The Neighborhood Center, Inc.
Utica, NY
02.2024 - 11.2024
- Scheduling: Administrative assistants schedule appointments, meetings, and events, and manage daily plans for stakeholders and management.
- Communication: Administrative assistants answer and direct phone calls, write and answer emails, and maintain correspondence with customers, suppliers, or partners.
- Organization: Administrative assistants organize files, maintain databases and filing systems, and order office supplies.
- Documentation: Administrative assistants prepare and distribute memos, letters, faxes, and forms, and edit documents
- Maintained office supplies inventory by checking stock to determine inventory level.
Customer Service Representative
AAA Roadside Assistance
Utica, NY
08.2021 - 11.2023
- Handled customer service calls efficiently.
- Utilizing computer skills to manage tasks effectively.
- Provided membership services to clients.
- Handles customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback.
Administrative Assistant
Mohawk Psych facility
Utica, NY
06.2021 - 08.2021
- Answering phone calls.
- Scheduling appointments for clients.
- Processing payments in cash or insurance forms.
- Handling filing tasks.
- Resolves the issues in a timely manner.
Data Entry Specialist
SUNY Polytechnic
Utica, NY
01.2021 - 07.2021
- Provided clear information to customers about vaccinations available.
- Documented patient information and obtained medical documentation.
Accounting Clerk
In Light Connection
Utica, NY
08.2020 - 01.2021
- Assisted in billing for all company accounts.
- Maintained filing systems and ensured organization of documents.
- Provided support in accounts payable functions.
- Aided in processing customer orders.
- Handled incoming phone calls.
Deli Clerk
Walmart
New Hartford, New York
10.2017 - 01.2019
- Maintained cleanliness of the deli area and equipment.
- Documented and entered special orders for event catering and party trays.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Adhered to health and safety standards while preparing food.
COMAT Supervisor
JFK Airport
Brooklyn , NY
08.2014 - 09.2017
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Analyzed company's expenditures and developed financial models.
- Worked closely with human resources to support employee management and organizational planning.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Bachelor of Science - Psychology
SUNY Empire State College
Saratoga Springs, NY05-2025
Associate of Science - Social Sciences
SUNY Empire State College
Saratoga Springs, NY01-2025
AAS - Psychology
Mohawk Valley Community College
Utica, NY12.2023
Skills
- Microsoft office
- Accounting
- Data Entry
- Payroll
- Problem solver
- Interpersonal Skills
- Decision-Making
- Multiple phone systems
- Account payable/Receivable
- Sales
- Customer service
- Excel
- Time management
- Administration
- Customer support
- Cash register
- Outlook
- Team Player
- Communication skills
- Organizational skills
- Phone etiquette
- Data entry
- Microsoft Excel
- Microsoft Word
- Accounts receivable
- Analysis skills
- Client advocacy
Certification
- Driver's permit
- Mandatory Report Training, 09/01/22, Present, Identify and report child abuse and mistreatment
Timeline
Case Manager
Rescue Mission in
09.2024 - 02.2025
Employment Specialist
SUNY Empire State College
05.2024 - Current
Administrative Assistant
The Neighborhood Center, Inc.
02.2024 - 11.2024
Customer Service Representative
AAA Roadside Assistance
08.2021 - 11.2023
Administrative Assistant
Mohawk Psych facility
06.2021 - 08.2021
Data Entry Specialist
SUNY Polytechnic
01.2021 - 07.2021
Accounting Clerk
In Light Connection
08.2020 - 01.2021
Deli Clerk
Walmart
10.2017 - 01.2019
COMAT Supervisor
JFK Airport
08.2014 - 09.2017
Bachelor of Science - Psychology
SUNY Empire State College
Associate of Science - Social Sciences
SUNY Empire State College
AAS - Psychology
Mohawk Valley Community College
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