Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ysela Soto

Round Lake Beach,Illinois

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

9
9
years of professional experience

Work History

Recruiter/Dispatcher Office Assistant

Quality Labor Services
11.2021 - Current


  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Improved employee retention rates through candidate screening and interview techniques.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
  • Maintained compliance with federal and state employment laws during entire recruitment process.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Coordinated schedules to arrange management interviews with applicants.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Manager

Dennys Diner
10.2019 - 11.2021
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated report data to proactively adjust and enhance operations.
  • Developed and maintained relationships with customers and suppliers through account development.

Customer Service Associate

Kohl's
07.2018 - 10.2019
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal customers.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.

Warehouse Associate

C.H. Guenther And Son
01.2015 - 06.2018
  • Wrapped pallets in shrink wrap prior to loading.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Consistently lifted materials weighing as much as 30 pounds.
  • Worked safely around moving machinery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Education

High School Diploma -

S.a Leadership Academy
San Antonio, TX
06.2014

Skills

  • Policies and procedures
  • Strategic planning
  • Staff Management
  • Job inspections
  • Coaching and mentoring
  • Verbal and written communication
  • Business Development
  • Outbound Calling
  • Administrative Skills
  • Recruiting and Sourcing
  • Cross-Functional Teamwork
  • New hire paperwork processing

Languages

Spanish
Native or Bilingual

Timeline

Recruiter/Dispatcher Office Assistant

Quality Labor Services
11.2021 - Current

Manager

Dennys Diner
10.2019 - 11.2021

Customer Service Associate

Kohl's
07.2018 - 10.2019

Warehouse Associate

C.H. Guenther And Son
01.2015 - 06.2018

High School Diploma -

S.a Leadership Academy

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Ysela Soto