Ysiamerik Martin
Miramar,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Operador De Maquina
Casino tropical
Caracas, Distrito Capital
04.2006 - 07.2008
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Assisted customers with questions about slot machines or other gaming activities.
- Adhered to security protocols while handling large amounts of cash.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Responded promptly to jackpot alarm bells.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Balanced the cash drawer at the beginning and end of each shift.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Assisted in training new employees as needed.
- Documented monetary exchanges and transaction reconciliations.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
- Resolved disputes between customers or staff members in a professional manner.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Redeemed coins and tokens for cash at customer request.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Gerente General
Dist. Dubay & Martin
Maracay , Aragua
01.2017 - 04.2019
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained schedule of class assignments to meet deadlines.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cajera
Banesco Universal Bank
Maracay, Aragua
10.2008 - 11.2016
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Verified amounts and integrity of every check or funds transfer.
- Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.
- Adhered to strict confidentiality guidelines when handling customer information.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Adhered to financial services security and audit procedures.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Provided excellent customer service to clients in person or over the phone.
- Liaised between bank branches regarding best practices and operations.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Kept up-to-date with changes in banking regulations and practices.
- Trained employees on cash drawer operation.
- Built and maintained client relationships through quality, personalized interactions.
- Reported suspicious activities or potential security threats immediately.
- Processed foreign currency exchange requests from customers.
- Prepared official checks for customer and internal bank needs.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Prepared daily reports of cash receipts, withdrawals, and other transactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Received and counted daily inventories of cash, drafts and checks.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Verified customer identification documents and account information accuracy.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Followed bank policies and procedures to ensure compliance with regulations.
- Balanced cash drawers accurately at end of shift.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Science - Contabilidad
Universidad Bicentenaria De Aragua
Turmero, Aragua02-2019
Tecnico Superior Universitario - Ciencias Fiscales
I.U.C.A.F
Maracay, Aragua07-2008
Skills
- Collaboration
- Verbal Communication
- Active Listening
- Flexible and Adaptable
- Social Perceptiveness
- Written Communication
- Team Management
- Calm Under Pressure
- Cultural Awareness
- Problem-Solving
- Organization
- Organizational Skills
- Analytical
- Interpersonal Communication
- Analytical Thinking
- Fluent in spanish[Language]
Accomplishments
Promovida en areas de trabajo,
Languages
Spanish
Professional
English
Limited
References
References available upon request.
Timeline
Gerente General
Dist. Dubay & Martin
01.2017 - 04.2019
Cajera
Banesco Universal Bank
10.2008 - 11.2016
Operador De Maquina
Casino tropical
04.2006 - 07.2008
Bachelor of Science - Contabilidad
Universidad Bicentenaria De Aragua
Tecnico Superior Universitario - Ciencias Fiscales
I.U.C.A.F
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