Ysidra Ramos
Ketchikan,AK
Summary
Developed leadership and organizational skills in fast-paced environment, looking to transition into new field. Demonstrates proficiency in managing operations and eager to apply these transferable skills to create value in a new professional setting. Skilled in customer service and operational efficiency, I excel in multitasking and goal setting. Recognized for achieving high productivity, I bring adaptability and a commitment to excellence in every role.
Overview
3
3
years of professional experience
Work History
PIC (Person in Charge)
Safeway
02.2024 - 09.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set overall vision and provided team leadership.
Customer Service Representative
State Farm Insurance Inc
03.2022 - 02.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Bank Teller
Bank of America
11.2021 - 05.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Associate of Science -
Los Medanos College
Brentwood, CaGED -
Liberty Adult Education
Brentwood, CaSkills
- Effective Leadership
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Attention to detail
- Team building
- Financial management
- Bilingual
Languages
Spanish
English
Timeline
PIC (Person in Charge)
Safeway
02.2024 - 09.2024
Customer Service Representative
State Farm Insurance Inc
03.2022 - 02.2023
Bank Teller
Bank of America
11.2021 - 05.2022
Associate of Science -
Los Medanos College
GED -
Liberty Adult Education