Yslia Pulido Lopez
Experienced Retail Manager
Ceres,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Associate/Lead Sales Associate
Walmart
Ceres, CA
01.2022 - 10.2022
- My responsibilities include price changes, pinpointing, vizpick labeling, picking, freight, top stocking, zoning, go-backs, inventory, mods, and above all my greatest responsibility is providing great service for every one of our customers
- When it comes to my role in my store, I like to use the same core beliefs that San
- Walton himself held for himself within the company: leadership depends heavily on willing service
- To work well at this company, one must be reliable, hard-working, a fast learner, motivated and willing to learn new things every day, and possess a calm but confident personality
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Service Champion
Taco Bell
Turlock, United States
09.2020 - 11.2021
- Greeted customers, answered questions and took orders.
- Input food and drink orders into system, documented special requests and processed payments.
- Maintained counter areas in neat and clean fashion.
- Kept accurate register and dropped excess cash into safe at regular intervals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Pizza Maker/Assistant Manager
Round Table Pizza, Inc
Turlock, CA
12.2020 - 10.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Server/Assistant Manager
Red Robin
Turlock, CA
01.2020 - 02.2021
- Greet customers as they arrive in the restaurant or the bar and ensure that their seating arrangements are sorted out
- Present menus for food and beverages and assist customers in choosing their orders
- Take orders beverage and food orders and ensure the accuracy of orders by repeating them for confirmation
- Relay orders to the bar and the kitchen and ensure that they are followed up on
- Create cocktails and other drinks by mixing the correct ingredients
- Garnish drinks and ensure that they are aesthetically placed on trays
- Carry trays of beverages to customers' tables and place them in front of them
- Transport trays of food items after ensuring the accuracy of order and portion size
- Describe menu items to customers and attempt to upsell complementing food and beverage items off the menu
- Refill drinks and water glasses and ensure that any additional orders are taken and delivered promptly.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Created and enforced standard recipes and instructions to streamline meal, snack and beverage preparation.
- Identified and reported defective products and units to vendors and requested replacements to maintain food quality standards.
Hostess
International House of Pancakes
Ceres, United States
03.2018 - 10.2020
- In charge of seating and greeting customers, taking their reservations or putting them on waiting list, giving them menus, and showing them to their seats. Tasked with handling phone calls and customer queries about restaurant and menu, and assisting various restaurant staff when necessary, as I ran food and handled orders when customer requested a Spanish speaker. Quick with memorizing menu and assisting in whatever may be needed during rush hours and any other time. Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members. Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Manager/Training Mentor/Team Member
Jamba Juice
Modesto, CA
01.2018 - 05.2020
- As manager learned how to be able to run shifts, and aid team of up to 50 team members when needed
- In charge of making smoothies and collaborating with team to ensure best product for guests
- Experience with cash register and customer service]
- Experience with counting inventory and P&L scrubs, as well as forecasting according to last year's sales
- Development of superior workforce.
- Development of employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
Personal ongoing self-development and personal growth as employee. - Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated ongoing technical training and personal development classes for staff members
Education
Associate of Applied Business - Accounting And Finance
Modesto Junior College
Modesto Ca07.2023
High School Diploma -
Vanguard College Prepatory Academy
Empire, CA06.2016
Skills
- Product Recommendations & Exceeding Customer Expectations
- Staff Supervision
- Retail Metrics and Goals
- Sales and Promotions
- Store Policies and Procedures & Security Practices
- Strong Communication and Interpersonal Skills
- Team Leadership
- Shop Upkeep
- Merchandising Operations
- Distribution Center Management
- Budgeting
- Retail Management
- Scheduling
- Strategic Selling
- Sales
- Creative Strategies
- Retail Effectiveness
- Product Launch Support
- Originality and Creativity
- Brand Image Alignment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test of character is how you treat someone who has no possibility of doing you any good.
George Orwell
Interests
Reading for education
Animal rescue
Personal development
Accomplishments
- Supervised team of up to 20 staff members.
- Promoted to Lead in only 6 months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed manager training program.
- Trained and mentored new hires.
Certification
- [State] Driver's License
- ServSafe Food Handler's Certification
Work Preference
Important To Me
Company CultureCareer advancementTimeline
Associate/Lead Sales Associate
Walmart
01.2022 - 10.2022
Pizza Maker/Assistant Manager
Round Table Pizza, Inc
12.2020 - 10.2021
Service Champion
Taco Bell
09.2020 - 11.2021
Server/Assistant Manager
Red Robin
01.2020 - 02.2021
Hostess
International House of Pancakes
03.2018 - 10.2020
Manager/Training Mentor/Team Member
Jamba Juice
01.2018 - 05.2020
Associate of Applied Business - Accounting And Finance
Modesto Junior College
High School Diploma -
Vanguard College Prepatory Academy
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