Summary

Overview

Work History

Education

Skills

Languages

Websites

Timeline

Yssis Zerpa Leon

Richmond,CA

Summary

Assistant Manager with a strong background in enhancing operational efficiency through data analysis and process improvement at Amazon. Experienced in employee training and leading teams, contributing to productivity gains and fostering a culture of continuous improvement. Effective communicator skilled in cross-departmental collaboration, driving successful service delivery.

Overview

years of professional experience

Work History

Assistant Manager of Operations

Amazon

San Francisco

11.2022 - Current

Led a team of learning ambassadors and assistant managers, ensuring efficient workflows and performance adherence.
Analyzed operational data to identify trends, achieving a 15% increase in process efficiency.
Developed and executed process improvement initiatives that boosted team productivity and reduced errors.
Collaborated with management to design comprehensive training programs for new employees.
Participated in cross-departmental projects to streamline processes and enhance service delivery.
Facilitated staff training sessions on the effective usage of newly implemented processes.
Identified opportunities for improvement through a thorough analysis of data from multiple sources.
Assisted in developing efficient process protocols to standardize operations.
Kept accurate records of received shipments and outgoing orders. Processed returns, exchanges, and damaged goods promptly.
Monitored inventory levels, ensuring an adequate supply of items was available when needed. Unloaded trucks and containers manually or using material handling equipment.

Swim Coach

Foss Swim School

Highland Park, Illinois

11.2022 - 01.2024

Generated weekly swimmer progress reports with actionable recommendations for improvement.
Inspected equipment prior to use, ensuring optimal functionality.
Analyzed time trial data to pinpoint individual swimmer improvement areas.
Collaborated with staff to establish long-term program objectives.
Created age-appropriate lesson plans tailored to each swimmer's skill level.
Conducted stroke analysis and technique enhancement sessions for skill development.
Organized and supervised daily practice sessions to maximize training effectiveness.

Live-In Nanny

Euraupair

Albany, OR

08.2019 - 08.2022

Instructed children on hygiene practices, emphasizing hand washing and tooth brushing.
Tutored children individually to enhance Spanish fluency and boost academic performance.
Organized engaging indoor and outdoor activities to maintain children's interest.
Accompanied children to extracurricular activities, supporting participation in sports and music.
Promoted literacy by reading stories during bedtime and leisure hours.
Planned educational activities, including crafts, games, and outings to encourage physical activity.

Computer-Aided Design Drafter

Fransa Ingeniera C.A.

, Venezuela

08.2013 - 12.2018

Produced detailed 2D and 3D CAD drawings using AutoCAD software to support engineering projects.
Collaborated with cross-functional teams to optimize design workflows for timely project completion.
Modified existing designs based on customer feedback and advancements in technology.
Maintained comprehensive records of all design changes throughout development process.

Education

GED -

Johnson County Community College

Overland Park, KS

05-2022

Some College (No Degree) - Japanese

Diablo Valley College

Pleasant Hill, CA