Y'Torrius Garrett
Lakeland,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Member Service Representative
Lakeland Family YMCA
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Night Manager
Salem's Fresh Eats
01.2015 - Current
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Managed [Number] employees in delivering smooth, productive night shift operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented cost-saving measures to maximize profit margins.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
Cashier
Sunshine Pharmacy
06.2014 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
Camp Counselor
Camp Blast
06.2012 - 08.2012
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Childcare Advocate (afterschool Program)
Hodges Family Daycare
06.2010 - 06.2012
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Lunch Prep
- Assist with Housekeeping
- Clerical- Provide daily and weekly progress reports
- Assist with parent pickup and drop off
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL05.2013
Skills
- Customer Service
- Customer Support
- Child Development
- restaurant management
- outstanding team building
Certification
40 DCF Hours
Safeserve management certificate
Timeline
Member Service Representative
Lakeland Family YMCA
08.2023 - Current
Night Manager
Salem's Fresh Eats
01.2015 - Current
Cashier
Sunshine Pharmacy
06.2014 - 08.2014
Camp Counselor
Camp Blast
06.2012 - 08.2012
Childcare Advocate (afterschool Program)
Hodges Family Daycare
06.2010 - 06.2012
High School Diploma -
Kathleen Senior High School
40 DCF Hours
Safeserve management certificate
Similar Profiles
Jared SurrencyJared Surrency
Senior Childcare Director at YMCA Of West Central FloridaSenior Childcare Director at YMCA Of West Central Florida
Erik SchneiderErik Schneider
Camp Counselor at Lakeland Hills YMCACamp Counselor at Lakeland Hills YMCA
Isabella MoonIsabella Moon
Lead Teacher at YMCA LakelandLead Teacher at YMCA Lakeland