Viviana Bravo
Queens,NY
Summary
Hospitality professional main goal is to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
8
8
years of professional experience
Work History
Host
Clemente Bar
New York, NY
10.2025 - Current
- Help with seating arrangements and movement throughout the studio and the bar to accommodate guests
- Greeted customers, answered questions about EMP ,Clemente and the studio.
- Gather information with customers to increase opportunities for return guest and regulars
- Stayed attentive to server and bartender to keep track with turn times and consistent update on tables throughout the evening
- Maintain consistent knowledge on art work, chefs collaboration, critics, history, food and culture through EMP & Clemente Bar
Lead Host
Le Pavillon
New York, New York
05.2024 - 09.2025
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Lead Host
One White Street
New York, NY
11.2023 - 05.2024
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Assistant Maitre D'
Caterina De' Medici
Hyde Park, NY
09.2023 - 12.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Market Sales Leader
Resturant Associates
Hyde Park, NY
01.2023 - 04.2023
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Provided technical support and instructional assistance to help students succeed.
- Increased school relationships and resources by managing high-profile events and assisting with externally oriented events.
Cook
Common Roots Brewing
South Glens Falls, NY
09.2021 - 01.2022
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Followed chef prep lists and last-minute orders to help team meet customer needs.
- Operated kitchen tools safely and used great knife skills to quickly prepare ingredients.
- Helped train and develop new talent.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Set up and performed initial prep work for soups, sauces and salads.
Server
Ridin-Hy Adirondack Ranch Resort
Warrensburg, NY
05.2018 - 09.2021
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Informed customers about specials, upselling additional food and drink items.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Bachelor of Science - Hospitality Administration And Management
Culinary Institute of America
Hyde Park, NY08-2025
High School Diploma -
North Warren Central School
Chestertown, NY06-2022
Culinary Arts And Hospitality
Southern Adirondack Education Center
Hudson Falls, NY06-2022
Skills
- NYS SKills USA State Conference Championship 2022 First Place Food Preparations
- Serve Safe
- Covid 19 Precaution
- Assistant Basic Certification
- Event planning
- Planning & organizing
- Communication
- People skills
- Organization
- Food preparation
- Team-oriented
- Training and mentoring
- Decision-making
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Host
Clemente Bar
10.2025 - Current
Lead Host
Le Pavillon
05.2024 - 09.2025
Lead Host
One White Street
11.2023 - 05.2024
Assistant Maitre D'
Caterina De' Medici
09.2023 - 12.2023
Market Sales Leader
Resturant Associates
01.2023 - 04.2023
Cook
Common Roots Brewing
09.2021 - 01.2022
Server
Ridin-Hy Adirondack Ranch Resort
05.2018 - 09.2021
Bachelor of Science - Hospitality Administration And Management
Culinary Institute of America
High School Diploma -
North Warren Central School
Culinary Arts And Hospitality
Southern Adirondack Education Center