Yu-chun Chien
San Jose,USA
Summary
Compassionate and resourceful Care Manager with expertise in healthcare management, patient advocacy, and care coordination. Skilled in strategic planning, regulatory compliance, and resource management to enhance service delivery and patient outcomes. Adept at leading interdisciplinary teams, improving operational efficiency, and implementing cost-effective solutions without compromising care quality. Strong communicator and problem-solver, committed to ensuring patient safety, comfort, and satisfaction in fast-paced healthcare settings. Proven ability to streamline processes, optimize resource allocation, and drive continuous improvements in patient-centered care.
Overview
7
7
years of professional experience
Work History
Care Manager II
Institute on Aging
San Francisco, USA
09.2024 - Current
- Conducted comprehensive assessments of clients' psychosocial, physical, mental health, environmental, and spiritual needs to develop individualized Community Living Plans.
- Provided home visits, hospital visits, and medical appointment escorts to ensure clients' well-being and support.
- Established and maintained supportive relationships with clients and their care networks, fostering trust and collaboration.
- Coordinated and arranged appropriate community services, leveraging expertise in Medicare, Medi-Cal, and other programs.
- Monitored and evaluated the quality and timeliness of services to ensure continuity of care.
- Maintained detailed and timely documentation of case management activities, adhering to organizational standards.
- Educated clients and their families about available resources, offering crisis intervention, advocacy, and problem-solving support.
- Collaborated with community providers and health care professionals to ensure effective communication and holistic care coordination.
Assistant Teacher/Lead Teacher
Growing IQ
Redwood City, USA
08.2024 - Current
- Designed and implemented lesson plans tailored to students' abilities, aligning with the provided curriculum, while encouraging creativity and critical thinking.
- Monitored and tracked student progress through data collection, providing targeted support for individual learning needs.
- Communicated effectively with parents to discuss student achievements and areas for improvement, fostering collaboration and understanding.
- Taught mathematical concepts and problem-solving skills to children aged 2.5 to 14 years old in small group settings of 5 to 10 students.
- Created an engaging and supportive classroom environment to inspire a love of learning and curiosity among students.
- Participated in training and professional development opportunities, contributing to personal growth and organizational success.
- Supported the center's mission to promote innovative teaching methods, ensuring every child received a quality education beyond a scripted curriculum.
Care Manager
Sourcewise MSSP
Santa Clara, USA
12.2022 - 09.2024
- Program Name: Multipurpose Senior Services Program (MSSP)
- Assist elderly individuals in safely maintaining their health and well-being while residing at home.
- Conducted biopsychosocial assessments to identify care needs, and address client concerns.
- Reviewed program requirements and obtained client consent for participation.
- Formulated comprehensive care plans through assessment and consultation.
- Monitored participants' needs and ensured the provision of care plan requirements.
- Met program and documentation standards for home visits and telephonic contact.
School Coordinator-Weekend part-time
Think Academy US
San Jose, USA
05.2023 - 07.2024
- Performs front desk duties to provide exceptional customer service to visitors, parents, and students.
- Greets and assists visitors, managing incoming calls professionally and in a friendly manner.
- Establishes positive parent relations by offering consultations and providing essential school information.
- Coordinates the maintenance of office and academic-related equipment.
- Assists in the enrollment process and supports various academic administration activities.
- Takes on additional projects and performs duties as needed.
- Conducts initial evaluations for students.
Graduate Student Research Assistant
Kai Lun Chen Lab in FJCU
New Taipei, Taiwan
06.2020 - 03.2022
- Project Name: Teaching Through Movies to Build Mental Health Literacy Among Public Health Students' Mental Health Literacy: An Experimental Study.
- Assisted in members' account verification and handled administrative tasks for the organization.
- Conducted in-depth patient interviews, and group-focused interviews.
- Analyzed both quantitative and qualitative data.
- Contributed to literature reviews and assisted in designing questionnaires.
- I presented a poster at the Taiwan Public Health Association.
Private Tutor
Taiwan TACT Education CO.,LTD.
New Taipei City, Taiwan
11.2019 - 03.2022
- Tutored junior high school students in Math, Science, and English
Administrative Assistant
Taiwan Alcohol Intolerance Education Society
New Taipei City, Taiwan
11.2019 - 02.2022
- Organized a health education team to disseminate knowledge about ALDH2
- Assisted the association in managing diverse administrative tasks
- Provided support in account verification and coordinated various meetings
- Served as a contact person between our organization and Taiwanese government, universities, and associations
- Maintained connections with members
- Developed Health Education leaflets
- Organized and managed contributions
Graduate Research Assistant and website UX designer
BS Medical Co., LTD. & Enrich Medical Corp
New Taipei City, Taiwan
11.2019 - 10.2021
- Web Development and Design
- Search Engine Optimization
- Translation of English Literature
- Assistance in FDA Approval Procedures
- Communication with Foreign Collective Firms
- Organization of Website Management Team
- Notable Web Projects: https://www.boomcare.com.tw/, https://www.unidus.tw/, https://www.stratpharma.com.tw/
Graduate Student Research Assistant
Chih Hua Kao Lab in FJCU
New Taipei City, Taiwan
10.2019 - 06.2021
- Contributed to a Ministry of Science and Technology project: Application of Situational Judgment Tests in Medical Education in Taiwan
- Assisted in account verification and provided administrative support for the professor
- Executed questionnaire surveys
- Conducted literature reviews
Graduate Student Research Assistant
China Medical University
Taichung City, Taiwan
08.2019 - 11.2020
- Assisted in a Ministry of Science and Technology subject: Alcohol Intolerance and Health Education on Drinker's Damage, including the development of related teaching kits
- Organized expert charlottes and documented meeting minutes
- Assisted in account verification and various administrative tasks
Medical Records Office Assistant
Fu Jen Catholic University Hospital
New Taipei City, Taiwan
10.2017 - 12.2018
- Assist in organizing, planning and directing the medical records department in accordance with established policies and procedures
- Assist the Medical Records/Health Information Consultant as required
- Develop and maintain working rapport with inter department personnel, as well as other departments within the facility, to assure that medical records can be properly maintained
- Assist in recording all incidents/accidents
- File in accordance with established policies and procedures
- Retrieve resident records (manually/electronically)
- Deliver as necessary
- Files information such as nurses' notes, resident assessments, progress notes, laboratory reports, x-ray results, correspondence, etc., into resident charts
Internship
TriHealth Enterprise
New Taipei City, Taiwan
06.2018 - 08.2018
- Conduct an investigation into occupational accidents among healthcare providers in specific hospitals
- Develop and implement health education courses focused on preventing occupational accidents for healthcare providers
Education
Master's degree - Public Health
Fu Jen Catholic University
New Taipei City06.2021
Bachelor of Science - Public Health
Fu Jen Catholic University
New Taipei City06.2020
Skills
- Data Analysis (SPSS/SAS)
- Health Education
- Outreach
- Program management
- Case management
- Time management
- Problem Solving
- Written communication
- Computer literacy
- Research (Quality/Quantity)
Publications
Examining the effects of Early-CKD program on health care utilization and outcomes for patients with Diabetes Mellitus, https://hdl.handle.net/11296/7d75sx, 10/01/21
Accomplishments
- 2021 Valedictorian of the Master in Public Health program
- 2020-2021 Alternate Candidate, FLTA, Fulbright Taiwan
- 2020 Professor Zhu Ying Long Scholarship
- 2020 Academic Excellence Award in department of Public health
- 2020 Chien-Liang (Charles) Lin Scholarship
Languages
Chinese (Mandarin)
Native/ Bilingual
Spanish
Limited
Timeline
Care Manager II
Institute on Aging
09.2024 - Current
Assistant Teacher/Lead Teacher
Growing IQ
08.2024 - Current
School Coordinator-Weekend part-time
Think Academy US
05.2023 - 07.2024
Care Manager
Sourcewise MSSP
12.2022 - 09.2024
Graduate Student Research Assistant
Kai Lun Chen Lab in FJCU
06.2020 - 03.2022
Private Tutor
Taiwan TACT Education CO.,LTD.
11.2019 - 03.2022
Administrative Assistant
Taiwan Alcohol Intolerance Education Society
11.2019 - 02.2022
Graduate Research Assistant and website UX designer
BS Medical Co., LTD. & Enrich Medical Corp
11.2019 - 10.2021
Graduate Student Research Assistant
Chih Hua Kao Lab in FJCU
10.2019 - 06.2021
Graduate Student Research Assistant
China Medical University
08.2019 - 11.2020
Internship
TriHealth Enterprise
06.2018 - 08.2018
Medical Records Office Assistant
Fu Jen Catholic University Hospital
10.2017 - 12.2018
Master's degree - Public Health
Fu Jen Catholic University
Bachelor of Science - Public Health
Fu Jen Catholic University
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