Yu-Hon (Jack) Lin

· Provides IT support for 100000+ students/faculty/staff members in the Rutgers community. Answers 20+ phone calls and 40+ emails daily (1000+ incidents monthly).

· Manages and supervises 100+ student consultants on-site and remotely via Slack, MS Teams, Zoom, Webex, and ServiceNow.

· Monitors the environment and connectivity of University Datacenter using Network Node Manager, Nagios, Icinga, and Opsgenie.

· Designs and streamlines training material and internal documentation on Canvas and WordPress for certification and promotion of 300+ student consultants, reducing the time required for online assessment by 30%.

· Facilitates organization-wide work-from-home transition during COVID-19.

· 3x Supervisor of the Semester (Spring/Summer/Fall 2020).

• Provided concise and technical Chinese–English translation to clients in academia.
• Domains of manuscripts include data science, biostatistics, computer science, and FinTech.
• Edited manuscripts to meet various journal standards, such as APA, AMA, and IEEE.
• Implemented the transition to SDL Trados Studio throughout the translation team.
• Applied cultural understanding to discern specific meanings beyond literal written words.