AARON SIN
Lewisville
Summary
Dynamic Operations Manager with 14+ years of experience in strategic planning and process improvement. Proven track record in optimizing business operations, enhancing productivity, and leading high-performing teams. Expertise in identifying operational inefficiencies and implementing effective solutions aligned with industry trends. Strong communication skills and adept at fostering collaborative environments to drive organizational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager Reverse Logistics
Fedex Supply Chain
06.2024 - Current
- Reverse Logistics RMA Receiving Operations Manager (Mobile Device Processing)
- Managing up to 600+ employees indirectly during peak seasons.
- Managing up to 10 direct reports directly throughout the year (Salaried)
- Handled inbound volumes of over 1.2 million device receipts through peak season months (October/November/December/January)
- Helped turn a profit from loss from prior year. (Estimated 10% profit margin for fiscal 2024-2025)
- QDM Award Winner for improvement of HINT processing. (Purple Promise Quality Award 2025) “Catch the HINT” (Annual Savings of 2.4M in Operating Income)
- Improved KPI/SLA from 4+ Days on the dock to under 2 days within 3 months. Above 99% accuracy on SLA/KPIs throughout fiscal 2025.
Operations Manager
Saddle Creek Logistics
04.2023 - 05.2024
- Inbound and Outbound Operations Management
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
- Provided leadership in creating innovative methods for streamlining business processes.
- Implemented cost-saving initiatives to reduce overhead costs.
Senior Production Manager
Kelli’s Gift Suppliers
05.2022 - 03.2023
- Head of Production Staff
- Manage 1 exempt employee (Production Manager) along with up to 30 production staff associates.
- Created labor pricing system to ensure company stays profitable for all production items.
- Manage P&L for the production department.
- Corrected inventory issues by running a full cycle count across the department and instilling a new inventory cycle count schedule.
- SKU management within WMS system to keep up to date information and make any changes necessary during production changes.
- Project management of NPI to assist the sales/procurement/warehouse teams for new product launches (over 50 new product launches)
- Setup FAI launch project meetings and meet with stakeholders for approval of product initiation.
- Work directly with VP of operations to ensure budgetary and KPI are met (Sales vs. labor, OT percentages
E-Commerce Operations Manager
Bed Bath and Beyond
10.2019 - 05.2022
- Manage FPO replenishment to accomplish filling MOD to carry FPO replenishment cases from 18% to 95% fulfilled within 6 month time period.
- Assisted with shipping for peak season by shipping 2,000 cartons daily for a 2 month period. (Estimated 100,000 cartons shipped) on off shipping hours annually.
- Manage staff of 12 warehouse drivers and 30 warehouse replenishment staff along with 1 Area Department Manager.
- Full responsibilities as a keyholder for a 1.8m square foot building during the evening hours.
- Work with all department heads to ensure setup for 1st shift and 2nd shift operations continue without interruption.
- Worked all schedules of the operation to assist with flexibility in the management staff.
Hardware Operations Manager
Gamestop LTD.
02.2018 - 08.2019
- Hardware consoles repair management which included forecasting and budgeting for 330 employees in the largest department of the refurbishment center
- Manage CPU/inventory/process control/department purchasing/quality/shipping metrics
- Worked directly with ERP systems and WMS systems
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Supervised 6 Operation Supervisors in providing excellent servant leadership ideals to their employees and taught how to manage production, quality, and inventory
- Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Work with Sales team to initiate new SKU refurbishment and product management from WM systems level along with creating samples for all teams requesting for product launch.
2nd Shift Operations Manager
Gamestop LTD.
02.2016 - 01.2018
- Managed 550 employees on 2nd shift to ensure all production/quality metrics were met by supporting business managers on 1st shift
- Handled any issues within the building regarding safety, employee relations, and decision making (Highest ranking position on 2nd shift)
- Worked directly with all aspects of operations for the refurbishment center including and not limited to: Production, receiving, QA, outbound operations.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Established and monitored KPIs to optimize company performance.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
Hardware Operations Supervisor
Gamestop LTD.
02.2014 - 01.2016
- Managed up to 240 employee’s production directly with 14 lead associates
- In charge of day to day operations of repair and associate coaching and solution solving
- Main job centered around focusing production, quality, and inventory management success
Parts/Logistics Manager
Repair Services Inc.
03.2013 - 07.2013
- Managing Staff Operations for Shipping/Receiving and 4 parts departments for different types of production
- Worked with customer to directly manage their parts inventory and inbound/outbound receipts daily
- Worked with end user customers to ensure satisfaction of completed work at facility
Quality Control Manager
Repair Services Inc.
01.2011 - 03.2013
- Managed over 70 staff to prevent any quality related issues for specific customers with requirements were much more stringent than others
- Result in no QC failures reported by customer over 1 year
Accessory Production Planner
Repair Services Inc.
08.2010 - 01.2011
- Was brought into the company as a temporary employee and hired on after 2 months after work related to running production operations for new business acquired by the company
- Created production plan and ran execution of accessories packaging including monitoring quality metrics of product.
- Worked directly with customer to setup new SKU’s and packaging for new product.
Education
GED -
GED
Lewisville,Tx05-2003
Skills
- Problem-solving
- Team leadership
- Operations management
- Operational efficiency
- Decision-making
- Planning and implementation
- Project management
- MS office
- Client relationships
- Process improvement
- KPI tracking
- Data analysis
- Forecasting and scheduling
Certification
Six Sigma Yellow Belt Certified 2023
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Operations Manager Reverse Logistics
Fedex Supply Chain
06.2024 - Current
Operations Manager
Saddle Creek Logistics
04.2023 - 05.2024
Senior Production Manager
Kelli’s Gift Suppliers
05.2022 - 03.2023
E-Commerce Operations Manager
Bed Bath and Beyond
10.2019 - 05.2022
Hardware Operations Manager
Gamestop LTD.
02.2018 - 08.2019
2nd Shift Operations Manager
Gamestop LTD.
02.2016 - 01.2018
Hardware Operations Supervisor
Gamestop LTD.
02.2014 - 01.2016
Parts/Logistics Manager
Repair Services Inc.
03.2013 - 07.2013
Quality Control Manager
Repair Services Inc.
01.2011 - 03.2013
Accessory Production Planner
Repair Services Inc.
08.2010 - 01.2011
GED -
GED