Summary
Overview
Work History
Education
Skills
Timeline
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Yuanet Hernandez

Miami

Summary

Dynamic and detail-oriented professional with extensive experience as a Switchboard Operator at Las Mercedes Medical Center. Expert in multi-line telephone operation and customer service, consistently enhancing communication efficiency. Proven ability to handle confidential information with discretion while maintaining high customer satisfaction through effective problem-solving and teamwork.

Overview

8
8
years of professional experience

Work History

Venta De Cirugia Estetica

My Cosmetic Surgery
Miami
05.2025 - 08.2025
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Switchboard Operator

Las Mercedes Medical Center
Miami
09.2024 - 01.2025
  • Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
  • Handled confidential information with discretion and professionalism.
  • Responded efficiently to email inquiries regarding company policies and services provided.
  • Greeted visitors in a professional manner when they arrived at the switchboard station.
  • Maintained a clean work area by organizing supplies neatly throughout shift.
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
  • Ensured that all communication systems were functioning properly at all times.
  • Provided customer service support by responding to inquiries, complaints and requests for information.
  • Verified caller identification before transferring calls or releasing confidential information.
  • Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
  • Addressed customer concerns professionally in order to provide satisfactory solutions.
  • Routed emergency calls to the appropriate department or personnel.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Took messages from callers and accurately relayed details to intended staff.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Reported telephone line issues and outages for prompt repairs.
  • Operated telephone switchboard and routed calls to correct destination.
  • Shared or forwarded messages and information to designated personnel.

Psicologia

Licenciatura en Psicologia
Miami
06.2017 - 03.2024
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Psicologia

Universidad De Artemisa
Cuba
05-2017

Skills

  • Multi-line telephone operation
  • Call routing
  • Customer service
  • Confidential information handling
  • Communication systems maintenance
  • Record keeping

Timeline

Venta De Cirugia Estetica

My Cosmetic Surgery
05.2025 - 08.2025

Switchboard Operator

Las Mercedes Medical Center
09.2024 - 01.2025

Psicologia

Licenciatura en Psicologia
06.2017 - 03.2024

Bachelor of Science - Psicologia

Universidad De Artemisa

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Yuanet Hernandez