Yuanda M. Ruffin
Chicago,IL
Summary
Highly motivated Master of Healthcare Administration student with a strong desire to contribute to team success and enhance professional skills. Exceptional analytical and detailed communication skills for effective problem-solving and efficient information dissemination. Proven track record of adapting quickly to new environments, ensuring seamless integration into diverse work settings.
Overview
18
18
years of professional experience
Work History
Patient Care Technician
Northwestern Medicine
04.2024 - Current
- Performs basic nursing care activities as delegated and supervised by an RN, including monitoring vital signs, taking blood glucose measurements, and recording intake and output
- Assist patients with tending to personal care and activities of daily living, including bathing, grooming and eating
- Reports abnormal findings or changes in physical, mental and emotional conditions to nursing staff
- Assists with keeping patient rooms clean and orderly
- Demonstrates flexibility, organization, and multi-tasking
- Able to function under stressful situations
- Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete unit work quickly as the needs of the unit, patients and staff change
- Serves as liaison between patient care units and all other patient related departments
- Answers telephone, intercom and call lights in a polite manner using appropriate telephone etiquette and communicates information to the appropriate staff/family/patient
- Manages the overall unit workflow in concert with the charge RN and/or assistant manager, on an as needed basis
- Performs pre-census and validates daily admission, discharge and census lists, on an as needed basis
Patient Care Technician II
Loyola Medicine
07.2023 - 04.2024
- Experience in Podiatry, Hand and Wrist, and Joint clinics
- Stock and prep exam rooms for examination
- Room patients using the EPIC EMR system
- Take vitals (blood pressure, weight, height, and respirations)
- Ensure clinic is operating according to schedule
- Order x-rays
- Review doctors’ notes in preparation for appointments
- Disinfect rooms after every exam in preparation for the next appointment
- Ensure open line of communication with Registered Nurse for medication draws and surgical appointments
- Communicate to doctor a brief description of new patient visits
- Package specimen orders and deliver to lab for testing
- Prepare materials required for all procedures completed in office
- Placed IT tickets regarding system challenges
Sr. Deployment Specialist
NRJ Networking Solutions
01.2007 - 05.2021
- Supported deployment activities across functional areas and communicates with multiple stakeholders, internally and externally, to ensure all tasks are completed on time
- Provided high-level technical support and subject matter knowledge to resolve complex systems engineering and technical issues
- Solved complex problems and demonstrated a high degree of ownership of all projects
- Identified future demand spikes and supply shortages by skill level, industry, and develop recommendations to mitigate any misalignment between supply and demand
- Developed product test plan to include product description, testing strategies, procedures, testing resources, testing results and deliverables
- Ensured integrity and delivery of multiple products with respect to time, scope, change, risk, and resources
- Assessed product issues and identified solutions to meet productivity, quality, and customer goals
- Applied effective product testing methodologies to include Agile and Automation testing, integration testing, interface testing and beta testing
- Full knowledge of SDLC
- Worked with product team and key stakeholders to devise best practices and continuous improvement of product delivery across the enterprise
- Escalated concerns in a timely manner
- Offered input and feedback on growth and development opportunities
- Considered, prioritized, and balanced the competing needs of diverse stakeholders
- Managed matrixed resources and related relationships within each functional area
Education
Master of Healthcare Administration -
06.2026
Master of Healthcare Administration -
Purdue Global University
06.2026
Certified Nursing Assistant -
Adonis School of Nursing
05.2023
Bachelor of Business Administration - Information Systems
Robert Morris University
06.1996
Skills
- Patient Care
- Quality Assurance
- Data Analysis
- Project Management
- Time Management
- Problem Solving
- Critical Thinking
- Effective Communication
- Budgeting
Timeline
Patient Care Technician
Northwestern Medicine
04.2024 - Current
Patient Care Technician II
Loyola Medicine
07.2023 - 04.2024
Sr. Deployment Specialist
NRJ Networking Solutions
01.2007 - 05.2021
Certified Nursing Assistant -
Adonis School of Nursing
Bachelor of Business Administration - Information Systems
Robert Morris University
Master of Healthcare Administration -
Master of Healthcare Administration -
Purdue Global University
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