Yubia Burrola
Tucson,AZ
Summary
Experienced Auto Claims specialist with 6 years in end-to-end claims management, with a proven track record of managing 150+ active cases monthly, negotiating $50k+, and consistently exceeding accuracy and timely metrics. Known for sharp analytical skills, fraud detection, and adherence to state specific policy standards. Seeking remote opportunity in a growth driven environment where expertise in injury evaluation and resolution will make a direct impact.
Overview
7
7
years of professional experience
Work History
Bodily Injury Claims Specialist
State Farm
04.2024 - 08.2025
- Managed 200+ injury exposures efficiently.
- Collaborated with attorneys and medical professionals to resolve claims, resulting in 30% faster cycle times compared to team average.
- Analyzed 1,000+ medical records, bills, and treatment plans to assess injury severity and determine compensability within policy limits.
- Evaluated 25+ demand packages monthly, achieving favorable settlement outcomes in 80% of cases.
- Managed litigated claims in collaboration with in-house and outside counsel, providing detailed file documentation and litigation strategy support.
- Interpreted policy coverage and applied state-specific laws to determine liability and benefit eligibility.
Auto Claims Generalist
Progressive Insurance
11.2022 - 01.2024
- Managed 180+ active claims simultaneously, including complex liability, coverage issues and total loss.
- Examined claims and policy wording to determine insurance coverages and limitations.
- Resolved 85% of total loss claims within 15 days, improving customer satisfaction scores by 15%.
- Conducted investigations and recorded statements, directly contributing to favorable liability outcomes in 70% of disputed cases.
- Exercised $50,000 payment authority
- Identified suspicious claims, escalating issues to SIU (Special Investigative Unit) for further investigation and
analysis. - Carried and managed consistently heavy workload through organization and time management.
Express Adjuster
Kemper Insurance
02.2019 - 11.2022
- Identified suspicious claims, escalating issues to SIU (Special Investigative Unit) for further investigation and
analysis. - Used critical thinking to break down problems, evaluate solutions and make decisions in a timely manner.
- Mitigated client worries through communication.
- Coordinated with local body shops to assign inspections & repair jobs.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Education
Bachelor of Arts - English Language And Literature
University of Arizona
Tucson, AZ12.2021
Skills
- Achieved favorable settlements in 80% of pre-litigated claims
- Claims management software (CCC, Guidewire, Enterprise Claims system)
- Reduced average payout variance by 10% through detailed medical record and bill review
- Demand evaluation & injury assessments
- Complex liability determination, resolved 95% of claims without litigation
- 90WPM
- Complex coverage analysis
Languages
Spanish
Timeline
Bodily Injury Claims Specialist
State Farm
04.2024 - 08.2025
Auto Claims Generalist
Progressive Insurance
11.2022 - 01.2024
Express Adjuster
Kemper Insurance
02.2019 - 11.2022
Bachelor of Arts - English Language And Literature
University of Arizona
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