Yubisella Alvarez
Edinburg,TX
Summary
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
6
6
years of professional experience
Work History
Texas Work Advisor
Department of Human Services
11.2022 - 10.2024
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Team Member
Tractor Supply Company
04.2019 - 08.2022
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Trained new team members by relaying information on company procedures and safety requirements.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Gathered, organized and input information into digital database.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX07.2021
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Email and Telephone Etiquette
- Quality Assurance Controls
- Excellent Communication
- Computer Skills
- Online chat and email
- Call center experience
- Customer Engagement
- Team training and development
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Texas Work Advisor
Department of Human Services
11.2022 - 10.2024
Team Member
Tractor Supply Company
04.2019 - 08.2022
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
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