Yuchen Ding
Irvine,CA
Summary
I am a professional with a strong ability to connect with people and help them achieve their goals. With proven experience in leadership, customer service, sales, and relationship management, I excel at understanding diverse perspectives and delivering effective solutions. I thrive in environments that require collaboration, adaptability, and strategic thinking. My commitment to continuous learning and my dedication to fostering meaningful connections enable me to contribute positively to any team or organization.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Mogouyan Hand-Pulled Noodle
03.2022 - 11.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Sales Associate
Alpha Auto Sales
01.2022 - 06.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
VP of Sales/Co Founder
Mapletrip
11.2022 - 03.2024
- Delivered engaging presentations at industry events or conferences, positioning the company as an authority in its field.
- Streamlined internal processes to improve efficiency within the sales department, resulting in faster response times for client inquiries.
- Initiated joint ventures or collaborations with complementary businesses enabling access to new markets or enhanced service offerings.
- Implemented CRM system to better track client interactions, improving overall customer service quality and satisfaction levels.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Arts - Media And Urban Planning
Univsersity of Toronto St. George
Toronto, ON06-2024
Skills
- Verbal and Written Communication
- Menu Recommendations
- High Volume Dining
- Point of Sale Systems
- Team Player
- Transactions and Cash Handling
- Team Leadership
- Inventory Management
- Customer assistance
- Payment collection
- Purchase assistance
- Guest inquiries
- Cash register operation
- Product knowledge
- Customer Relations
- Currency counting
- Team Leadership
- Microsoft Office
- Inventory Management
Timeline
VP of Sales/Co Founder
Mapletrip
11.2022 - 03.2024
Assistant General Manager
Mogouyan Hand-Pulled Noodle
03.2022 - 11.2024
Sales Associate
Alpha Auto Sales
01.2022 - 06.2024
Bachelor of Arts - Media And Urban Planning
Univsersity of Toronto St. George
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