Yuchen Han

Answered and managed incoming calls, assisting veterans in navigating available support services.
Provided referrals for housing and utility assistance, ensuring veterans accessed necessary resources.
Assisted in case management, documenting client interactions and follow-ups for service tracking.
Collaborated with social workers and community partners to connect veterans with tailored assistance programs.

Provide emotional support, crisis intervention, and guidance to individuals experiencing mental health challenges.
Completed extensive training in trauma-informed care, active listening, and non-judgmental communication.
Facilitate a safe and empathetic space for callers, ensuring they feel heard and validated.
Maintain confidentiality and adhere to ethical guidelines in hotline operations.

Conducted research on mental health in adolescents, examining the impact of societal standards and early childhood experiences.
Studied trauma-informed care approaches, particularly in supporting youth and marginalized communities.
Investigated adolescent self-perception and mental health challenges, leading to a research paper on body shame in adolescents.
Engaged in discussions on cognitive and behavioral health, focusing on intervention strategies.