Bilingual in English and Chinese (Mandarin and Cantonese)
Experienced tutor offering problem-solving skills to students and team building capabilities
Management level at education consulting company
Overview
9
9
years of professional experience
1
1
Certification
Work History
Co-Founder & Manager of Public Relationship
Shenzhen Sijia Education Consulting
Shenzhen , Guangdong
05.2020 - Current
Math Instructor
The Teak Fellowship
New York , NY
09.2022 - 07.2024
Office Administrator & Math Instructor
Keystone Education, INC.,
Diamond Bar, CA
09.2021 - 09.2022
Math Tutor
Nonpareil Tutors INC.,
Chino, California
09.2021 - 09.2022
Math Tutor
Foothill College
Los Altos Hills, CA
01.2018 - 03.2018
Math and English Teacher
Fruitful Primary School, Kibera
Nairobi, Kenya
06.2017 - 07.2017
Autism Support TA
Autism Education Support and Guidance Center
Zhuhai
10.2016 - 01.2017
Teaching Assistant
Excel Kids Kindergarten
Kandy, Sri Lanka
06.2016 - 07.2016
Education
Ph.D. - Mathematics Education
Columbia University
New York, NY
06-2025
Master of Arts - Mathematics Education
Columbia University
New York, NY
06.2023
Bachelor of Science - Mathematics/Economics
University of California - Los Angeles
Los Angeles, CA
12.2020
Accomplishments
Ke, Z., & Yin, Y. (2024). Tail risk alert based on conditional autoregressive var by regression quantiles and machine learning algorithms. 5th International Conference on Artificial Intelligence and Computer Science.
Li, S., Yin, Y., & Yunus, M.M. (2025). Elderly people in the digital cultural environment: social media use, environmental stress, and intergenerational interaction. Environment-Behaviour Proceedings Journal, 10(31), 433–439.
Yu, Q., Yin, Y., Zhou, S., Mu, H., & Hu, Z. (2025). Detecting Financial Fraud in Listed Companies via a CNN-Transformer Framework.
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA