Yudelka Bravo
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Case Worker
Directshifts
New York, NY
11.2022 - 01.2024
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
Furnished Quarters
Guest operation specialist
New York, New York
05.2016 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Housekeeping Supervisor
Today's maid
Brooklyn, NY
07.2014 - 05.2016
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Prepared work schedules for associates to promote proper staffing levels.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Education
GED -
Bedstuy Outreach
Brooklyn, NY06-2002
Skills
- Assessment skills
- Proficient in [Software]
- Interpersonal and written communication
Timeline
Case Worker
Directshifts
11.2022 - 01.2024
Furnished Quarters
Guest operation specialist
05.2016 - 10.2022
Housekeeping Supervisor
Today's maid
07.2014 - 05.2016
GED -
Bedstuy Outreach
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