Yudelka Lorenzo
New York,NY
Summary
Bilingual customer service professional with extensive experience in client relations and administrative support. Known for enhancing customer satisfaction through effective problem-solving and communication. Expertise in creating safe, structured environments that foster child development while maintaining organized operations.
Overview
16
16
years of professional experience
Work History
Childcare Provider
Belkis Day Care
01.2021 - 01.2023
- Assisted with daily routines and early learning activities to foster children's growth
- Supervised and cared for children, ensuring safety and structure to support their development
- Maintained clean, organized, and engaging space, enhancing children's learning experience
Personal Assistant
Personal Assistant
01.2019 - 01.2021
- Coordinated medical appointments and maintained records to facilitate timely healthcare access
- Handled bill payments and tracked expenses to maintain accurate financial management
- Managed daily errands, scheduling, and household operations to ensure smooth household functioning
- Provided Spanish-English translation support for clients
Customer Service Representative / Cashier
Standard Parking
01.2014 - 01.2016
- Assisted customers, handled inquiries, and processed payments
- Resolved customer concerns efficiently, improving overall satisfaction and loyalty
- Managed incoming calls, directing to appropriate departments for timely resolution
- Trained new staff, enhancing team capabilities and ensuring smooth daily operations
Customer Service Associate / Cashier
NY & Company
01.2007 - 01.2014
- Processed transactions and credit card applications accurately and efficiently to enhance customer experience
- Assisted customers with purchases, returns, and inquiries to ensure satisfaction and loyalty
- Supported merchandising and inventory management to maintain store organization and product availability
- Conducted training sessions for new employees to enhance their skills and knowledge.
Education
Associate of Business Administration - Business Management
Interboro Institute
Interboro InstituteSkills
- Child Development
- Child Development Knowledge
- Team Support
- Bilingual Communication
- Organization & Time Management
- Problem Solving
- Child Development
Timeline
Childcare Provider
Belkis Day Care
01.2021 - 01.2023
Personal Assistant
Personal Assistant
01.2019 - 01.2021
Customer Service Representative / Cashier
Standard Parking
01.2014 - 01.2016
Customer Service Associate / Cashier
NY & Company
01.2007 - 01.2014
Associate of Business Administration - Business Management
Interboro Institute