Yudelka M Leclere
Dutch Harbor,Alaska
Summary
Encouraging manager with expert team leadership, planning and organizational skills built during successful career. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Manager of Customer Service Sales Operation
GCI
11.2003 - 11.2023
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed high-volume accounts payable transactions, ensuring accurate entry and timely payments.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
Education
Associate of Arts - Paralegal Studies
Chapman University
Orange, CAAssociate of Arts - Business Administration
Chapman University
Orange, CASkills
- Business Administration
- Performance Management
- Expense Tracking
- Staff Development
- Customer Service
- Project Management
- Shipping and Receiving
- Quality Assurance
- Inventory Control
- Time Sheet Review
- Payroll Administration
- Accounts Receivable
- Accounts Payable
- Billing
- Sales Operation
Timeline
Manager of Customer Service Sales Operation
GCI
11.2003 - 11.2023
Associate of Arts - Paralegal Studies
Chapman University
Associate of Arts - Business Administration
Chapman University
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