YUDELKA PEREZ
Enfield,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
THE MUNCHIES CONVENIENCES INC
Indiaideas.com Limited- BillDesk
Indian Orchard, MA
07.2012 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Personal Banker Officer
Wells Fargo & Company
Hartford, CT
06.2008 - 06.2012
- Provided comprehensive customer service to clients, including responding to inquiries and resolving complaints.
- Performed account maintenance activities such as opening, closing, and transferring accounts.
- Processed loan applications and assisted with mortgage closings.
- Assisted customers in understanding the features of various banking products and services.
- Developed financial plans for clients based on their individual needs and goals.
- Conducted risk assessments to ensure compliance with bank policies and procedures.
Education
TAXES - Taxation
Penn Foster Career School
Scranton, PA04-2025
Associate of Business Administration - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
New York, NY06-1996
Skills
- Flexible and Adaptable
- Good Telephone Etiquette
- Verbal Communication
Accomplishments
- Recognition as number 1 in CT as a customer service at Wells Fargo Company for the entire time I practiced my career.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
THE MUNCHIES CONVENIENCES INC
Indiaideas.com Limited- BillDesk
07.2012 - Current
Personal Banker Officer
Wells Fargo & Company
06.2008 - 06.2012
TAXES - Taxation
Penn Foster Career School
Associate of Business Administration - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
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