Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Yudelka M. Herrera

Greenwich,CT

Summary

Seasoned GSOC Operator with a successful background in Security and Office Administration. Well focused, detail-oriented with more than 20 years protecting corporate assets and maintaining safety.

Overview

9
9
years of professional experience
1
1
Certification

Work History

GSOC Operator

GardaWorld Security
10.2021 - Current
  • Handles daily operations and other duties related to the 24x7 operations center.
  • Use internal and external systems (internet, news-feed, and other data sources), to monitor risks that could have an adverse impact ti assets, facilities, and personnel.
  • Respond to site emergencies as they arise, ensure timely communication with all relevant managers.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Badge Room admin & customer service.
  • Provided administrative support to the clients and employees.
  • Manage the access request systems for adding/removing security clearances on CCure.
  • Working knowledge of electronic security, communication systems and CCTV systems.
  • Order and maintain supplies, office supplies, equipment and uniforms.
  • Performed assigned office duties necessary to ensure proper flow of information through the department resulting in an efficiently run department. Including coordinated internal and external documentations such as mail and emails.


Household Assistant/Family Nanny

Clark Family
02.2018 - Current
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Verified cleanliness and organization of storage areas and carts.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Facilitated transportation to and from appointments.
  • Monitored and reported any changes in clients' physical and mental health.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Coordinated appointments with medical professionals.
  • Maintained entire family's schedule and organized events.
  • Provided assistance with medication management.
  • Provided emotional support and companionship to clients.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Played games, worked on puzzles, and read books to young children.
  • Assisted children with homework assignments and special projects across different subjects.
  • Involved children in caring for household pets and chores.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized different types of activities to enhance physical and intellectual development.
  • Taught children everyday skills and language.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Assisted with housework such as laundry and cooking.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Developed bilingual abilities Spanish through immersive conversation and activities.
  • Kept children's areas neat and clean.
  • Met with parents about daily activities, positive developments, and issues.
  • Planned and guided age-appropriate tasks like reading, math, science, arts and crafts .
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Washed and ironed children's clothing to maintain neatness at all times.
  • Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
  • Implemented daily routine to maintain structure and stability
  • Developed creative activities to encourage physical, social and emotional growth.

Administrative Assistant

USIS
08.2014 - 12.2019
  • Being thorough and accurate in all record keeping and documentation.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.
  • Created and maintained databases to track and record customer data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Helped compute costs by analyzing labor, materials and time requirements.
  • Prepared work to estimate by gather proposals, blueprints, specifications and related documents.
  • Present prepared estimates by assembling and displaying numerical and descriptive information.
  • Review plans for consistency and accuracy.
  • Manage all levels of take-offs while applying unit prices.
  • Collaborate with others on the preconstruction team to successfully bid jobs.

Education

GED -

Humanities Preparatory Academy
New York, NY

No Degree - Hospitality Administration And Management

Monroe College
The Bronx, NY
08.2002

Skills

  • Security Guard License
  • Superior customer service
  • Electronic surveillance
  • MS Office proficiency
  • Crisis intervention training
  • Arrest procedures
  • Investigation documentation
  • Staffing and Scheduling
  • Problem solving skills
  • Team motivation
  • Detail-Oriented
  • Risk Analysis and reporting
  • Regulatory compliance
  • Conflict resolution techniques
  • CPR Certified
  • Security Operations Experience
  • Team Training
  • Legible Report Writing
  • Dispatch
  • Honest and Dependable
  • Data Entry
  • First Aid Certified
  • Customer Service
  • Incident Reporting
  • CCTV Monitoring
  • Security Camera Monitoring
  • Fluent in Spanish

Accomplishments

  • Successfully carried out special detail assignment to all U.S. Representatives visiting the building.
  • Trained a new group of security officers in effective customer service skills and monitoring and use of surveillance equipment.
  • Recognized for great customer service for 3 years.
  • Recognized for professional relationship with clients, contractors and vendors.
  • Leadership roles.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.
  • Excellent age-appropriate communication skills in childcare.
  • Self control, patience and time management in childcare.
  • Compassion.

Certification

  • Successfully completed two-week security training program.
  • Fire Safety training.
  • Medical Emergencies.
  • Access control.
  • Commission License.
  • CPR AED First Aid
  • AutoCad


Timeline

GSOC Operator

GardaWorld Security
10.2021 - Current

Household Assistant/Family Nanny

Clark Family
02.2018 - Current

Administrative Assistant

USIS
08.2014 - 12.2019

GED -

Humanities Preparatory Academy

No Degree - Hospitality Administration And Management

Monroe College

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Yudelka M. Herrera