Yudelki Mackenzie
Colorado Springs,CO
Summary
Adept at sensitive information handling and adaptive learning, I significantly enhanced intelligence report efficiency and accuracy during my tenure with the US Army. My leadership in developing training programs and streamlining security processes showcases my operational planning prowess and commitment to excellence, achieving a notable increase in team performance and situational awareness. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Intelligence Sergeant
US Army
05.2021 - Current
- Monitored emerging technologies in order to identify potential threats or opportunities relevant to national security objectives.
- Streamlined intelligence reporting procedures, resulting in increased efficiency and accuracy of reports.
- Developed comprehensive training programs for new Intelligence Sergeants, improving overall team performance and capabilities.
- Evaluated security clearance requests, ensuring only authorized personnel had access to sensitive and classified information.
- Increased situational awareness for commanders through timely delivery of accurate and actionable intelligence products.
Personnel Security Specialist
US Army
08.2019 - 04.2021
- Determined suitability of clearance levels based on results of background checks.
- Maintained confidentiality of classified and sensitive materials.
- Continuously monitored and analyzed industry trends, incorporating best practices into organizational personnel security strategies as appropriate.
- Served as a subject matter expert during internal audits or inspections relating to personnel security functions, ensuring full compliance with established standards.
- Led periodic reviews of access control systems, ensuring the consistent protection of classified information from unauthorized disclosure.
- Maintained accurate records of all personnel clearances within the organization, facilitating smooth auditing processes and timely reinvestigations as required by law.
- Assembled and maintained applicant files.
- Conducted background investigations and security checks for employees and contractors.
Company First Sergeant
US Army
08.2017 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and communicated either buy phone or correspondence effectively to understand customer needs and provide accurate assistance.
- Assessed service members and family needs provide work/life balance
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Strategic Intelligence Analyst
US Army
06.2014 - 07.2017
- Verified visitor security clearances and eligibility for access into SCIFs.
- Produced multi-source intelligence reports and products for different agency customers.
- Created useful and timely intelligence products to support field operations.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
MBA - Business Administration And Management
Columbia College
Columbia, MO05-2026
Bachelor of Arts - Psychology
Columbia College
Columbia, MO05-2016
Skills
- Operational planning
- Sensitive information handling
- Adaptive Learning
- Investigative research
- Data Interpretation
- Intelligence Analysis
- Interview techniques
- Managing records
- Data Collection
- Maintaining records
- Information Verification
- Quality Standards
Languages
Spanish
Native or Bilingual
Additional Information
Ad
Timeline
Intelligence Sergeant
US Army
05.2021 - Current
Personnel Security Specialist
US Army
08.2019 - 04.2021
Company First Sergeant
US Army
08.2017 - 07.2019
Strategic Intelligence Analyst
US Army
06.2014 - 07.2017
MBA - Business Administration And Management
Columbia College
Bachelor of Arts - Psychology
Columbia College
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