Yudelkis Pereira

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of (2) fleet vehicles.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Generated reports to track deliveries and maintain proper records and documentation.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
• Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
• Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
• Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
• Facilitated resolution of issues between drivers and clients, maintaining positive relationships and reliable service delivery.

As a transportation dispatcher and operations coordinator, I was responsible for managing daily logistics and ensuring smooth communication between drivers and brokers. My duties included negotiating load rates, booking freight, and maintaining strong relationships with brokers to secure profitable loads for our company.

I also handled all necessary documentation for each load — including rate confirmations, bills of lading, and proof of delivery — ensuring that everything was organized and submitted promptly for factoring, so that our drivers could be paid on time.

In this role, attention to detail, clear communication, and quick problem-solving were essential to keep operations running efficiently and profitably.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.

In my previous role, I was responsible for a wide range of accounting and administrative duties. These included handling all financial transactions such as making daily deposits, ordering and receiving funds from the bank, collecting and balancing cash drawers, processing Western Union transfers, issuing money orders, and managing lottery inventory and reporting.

I also managed the ordering of store supplies and was responsible for correcting timecard punches for associates, creating department schedules, and overseeing payroll for the entire store. Additionally, I was in charge of hiring and training new team members — this included completing all required paperwork, coordinating drug screenings, and ensuring each new hire was properly onboarded.

As the leader and trainer of our department, I was committed to maintaining high standards in both operations and customer service.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Kept accurate records to document customer service actions and discussions.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.