Yudelkis Rodriguez

Customer service.

• Developed and implemented collection strategies to minimize overdue accounts.
• Analyzed customer payment patterns and credit worthiness for account management decisions.
• Negotiated payment plans with customers to ensure timely payments on delinquent accounts.
• Researched customer disputes regarding billing issues and resolved them in a timely manner.
• Investigated customer complaints related to collections activities and provided resolution within established guidelines.
• Ensured compliance with federal, state, and local regulations governing collections practices.
• Maintained accurate records of all collection activity including phone calls, emails, payments received.
• Assisted customers by providing information on their account status or payment options available.
• Performed skip tracing activities when necessary to locate customers who had moved without notifying the company.
• Provided feedback to internal departments regarding customer service and collection issues identified during interactions with customers.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Answered customer questions regarding account discrepancies or problems.

• Reviewed insurance policies to ensure compliance with existing regulations.
• Negotiated terms of agreements with customers regarding coverage options and premiums.
• Assisted clients in selecting appropriate coverage options for their needs.
• Maintained records of customer interactions, transactions, comments and complaints.
• Responded promptly to all incoming sales inquiries from potential customers.
• Developed and implemented comprehensive insurance plans for clients according to their individual needs.
• Assessed customer risk levels and recommended appropriate coverage options.
• Provided customers with information regarding plan features, pricing, and availability.
• Resolved customer complaints in a timely manner to maintain high satisfaction levels.
• Maintained accurate records of all insurance transactions using computer software systems.
• Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
• Processed payments received from clients promptly according to established procedures.
• Responded quickly and accurately to inquiries from clients regarding their coverage plans.
• Researched insurance plans to find good options for clients' needs.
• Conducted telephone appointments with prospective clients to build rapport and sell insurance services.

• Assisted in the assembly of products on the production line.
• Cleaned up work area at end of shift to maintain a safe working environment for other employees.
• Worked closely with other members of the team to meet deadlines and goals set by management.
• Delivered food to tables in a timely manner.
• Communicated clearly with kitchen staff regarding order specifics.
• Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
• Prepared food items such as salads, sandwiches, desserts., as needed.
• Cleaned counters and common areas to minimize spread of germs.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Refreshed inventory supplies for drink and napkin stations.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Assisted at drive-thru window by swiftly handling cash and credit card transactions.
• Cleaned tables and chairs to prepare dining area for next customers.

• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Changed bed linens and towels, tidied up rooms.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Replenished supplies such as drinking glasses and coffee cups in guest rooms.
• Emptied trash receptacles throughout the property.
• Maintained a clean linen closet by folding sheets neatly on shelves.
• Organized closets with hangers for guests' clothing items.
• Responded to requests from guests regarding housekeeping needs.
• Reported any maintenance issues or damage to supervisors immediately.
• Delivered requested items such as extra pillows or blankets to guest rooms.
• Followed safety procedures when handling hazardous materials.
• Provided information about hotel services upon request from guests.
• Disinfected telephones, light switches and other frequently touched objects.
• Ensured that all health standards were met during cleaning operations.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Interacted pleasantly with clients and guests when performing daily duties.
• Maintained and organized cleaning supplies stock.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Requested maintenance orders to fix non-working equipment and address room damage.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.