Yudelky De Jesús
Galloway
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PAM
PNN Gaming Hollywood Casino
03.2018 - 03.2023
- Coached and mentored new employees on company policies and procedures
- Implemented and developed operational standards, policies and procedures
- Identified operational process inefficiencies to recommend necessary improvements
- Collaborated with team members to develop best practices for consistent customer service delivery.
Supervisor
Four Point by Sheraton Hotel & Casino
02.2007 - 11.2017
- Supervised daily operations of department, guaranteeing effective workflow and timely task fulfillment.
- Leveraged strong leadership talents and problem-solving skills to sustain team efficiency and structure workflows.
- Enhanced customer satisfaction through prompt inquiry responses, concern resolution, and effective solution identification.
Education
TOURISM BANKING & CONVENTIONS
IBC Institute
Caguas, Puerto Rico02.2006
Skills
- Staff Management
- Documentation and Reporting
- Organizational Skills
- Customer Service
- Conflict Resolution
- Team Leadership
Certification
Gaming Certification
LANGUAGES
English Fluent
Spanish Native
Timeline
PAM
PNN Gaming Hollywood Casino
03.2018 - 03.2023
Supervisor
Four Point by Sheraton Hotel & Casino
02.2007 - 11.2017
TOURISM BANKING & CONVENTIONS
IBC Institute
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