YUDELKY KELLY
Piscataway,NJ
Summary
Accomplished Senior Administrative Assistant with 5+ years of success providing high-level operational and executive support within global, complex organizations. Exceptional ability to maintain discretion and professionalism while managing confidential information, complex travel, and executive calendars across global time zones. Highly proficient in MS Office and enterprise systems, committed to streamlining administrative processes and leveraging collaborative skills to advance Johnson & Johnson’s mission.
Overview
10
10
years of professional experience
Work History
AVP Market Manager
Valley Bank
10.2023 - Current
- Oversaw operations for two high-volume branches and a regional team of 25 employees, ensuring service excellence and sales performance.
- Led onboarding, coaching, and training initiatives to ensure team members had tools and support for success.
- Partnered with HR and compliance to maintain accurate system data, policy adherence, and workforce optimization.
- Delivered operational improvements, streamlined processes, and enhanced communication across multiple teams.
- Confidential Information Management: Maintaining absolute discretion and integrity when handling sensitive corporate, financial, or personnel data.
- Global Travel Coordination: Planning, booking, and managing complex domestic and international travel logistics, including visa applications, itineraries, and expense reporting via systems like Concur and AMEX Travel.
- Executive Administration: Providing seamless, high-level administrative support to executives (Division Heads & Regional Division Head)
Regional Service Excellence Manager
Valley Bank
12.2022 - Current
- Setting goals, developing staff, managing employee performance decisions, promoting teamwork and handling any disciplinary actions
- Delivers exceptional customers services to clients and businesses
- Generate news business for the bank to grow deposits from networking groups and referrals and cold calling
- Accountable for achieving both Store and individual performance metrics for team
- Provides coaching, mentorship and development to teammates
- Acts as the highest point of escalation contact within the branch for issues raised from customers.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Established and maintained relationships with regional customers, vendors and contractors.
- Implemented and enforced regional service quality assurance processes.
Assistant Branch Manager- Senior Relationship Banker
M & T Bank
06.2021 - 12.2022
- Building partnership with my Business Networking International Group (BNI) on community involvement and growth
- Address client issues promptly and smoothly
- Works closely with Relationship Managers to increase business production
- Coach, develop, motivate bankers and tellers into their next role
- Organized community event to promote brand awareness within our community
- Review branch performance, responsible for hiring, retention of all the three branches I oversaw
- Meet deadlines given by Regional Manager
- Work closely with financial advisors to bring investment and insurance awareness to the community
- Highly motivated and competitive with proven leadership capabilities within my region and state
- Mentor upcoming Assistant Manager and Senior Relationship Banker
- Coaching Banker and Tellers how to mitigate fraudulent risk.
Customer Service Representative
TD Bank
11.2019 - 06.2021
- Provided exceptional customer service by meeting all customers’ demands during complex transactions, while assisting less experienced personnel
- Met with customers and prospective clients to develop understanding of financial objectives and needs
- Assessed customer information and suggested appropriate bank products and service solutions
- Informed customers on the value and benefits of suggested alternative
- Ensure the service team followed our net portfolio growth to stay within quarterly budgets
- Reviewed tellers and bankers’ Sales revenue weekly goals to assist and coach when necessary to ensure all members were completing their quarterly goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lead Shift Supervisor
Starbucks
04.2016 - 11.2019
- Responsible for training new employees and ensuring that the store is running operationally compliantly throughout the day
- Maintained cash positions in various registers
- Resolved customer complaints involving orders and customer/staff interaction
- Ordering supplies and assisting with unloading truck deliveries
- Ensured food safety procedures were always followed
- Deliver outstanding customer service to meet Starbucks ethical and moral standards.
Education
Bachelor of Science - Finance
Berkeley College
New York, NY08-2026
Skills
- Policy Implementation
- Operations Management
- Strategic Planning
- Performance Management
- Staff Development
- Staff Management
- Customer service
- Executive Support
- Complex Calendar Management
- Global Travel & Logistics
- Meeting & Event Coordination
Languages
Spanish
Native or Bilingual
Timeline
AVP Market Manager
Valley Bank
10.2023 - Current
Regional Service Excellence Manager
Valley Bank
12.2022 - Current
Assistant Branch Manager- Senior Relationship Banker
M & T Bank
06.2021 - 12.2022
Customer Service Representative
TD Bank
11.2019 - 06.2021
Lead Shift Supervisor
Starbucks
04.2016 - 11.2019
Bachelor of Science - Finance
Berkeley College